Ashley Dorschel was the only reason I was satisfied, she is an amazing Service Manager
7/21/2024
Cynthia C. VERIFIED CUSTOMER
Kimberly Porter was fine, no issues.
My issue was with signing the blank form for the loaner car on the machine, then finding out later online what it said. I asked what I was signing but no mention was made of the telemetrics language.
I have a problem with that setup.
Otherwise the service was fine.
7/21/2024
Andrew J. VERIFIED CUSTOMER
Bernardo was very helpful and I am satisfied with my service.
7/21/2024
David C. VERIFIED CUSTOMER
My advisor was fantastic
7/21/2024
Kathleen D. VERIFIED CUSTOMER
Julian was very helpful with our tech questions. And the manager of rental cars went out of her way to hasten the wait (over one hour) & bring my car to me from the car wash! Exceptional customer service. Sorry I didn’t get her name..she was soooo helpful.
7/20/2024
Sue A. VERIFIED CUSTOMER
Chris is amazing! Even took my call on his day off. Top notch customer service. Thank you!
7/20/2024
Mark P. VERIFIED CUSTOMER
Service was excellent until the very end when I had to wait about twenty minutes to get the key after checking out and being told the car would be brought shortly.
7/20/2024
Katrina Q. VERIFIED CUSTOMER
The service team at Lexus Carlsbad was great as they always are. Bernardo is so helpful, he makes our experience there so quick and easy. I love working with him.
7/20/2024
Charlena V. VERIFIED CUSTOMER
Tom Morrell toook care of me an my husband. He was very courteous. Kept me informed about my v vehicle. We give Tom Morrell . We give Tom all outstanding scores. We will request him in the future.
7/20/2024
Yuri D. VERIFIED CUSTOMER
As always, the service for my car maintenance was very easy, efficient and smooth. The report is easy to understand and to address the issues. BTW- the loaner car was excellent as well. I liked some of the improvements over the last models on RX 350. My car runs great at 88000 miles, and I trust the brand and quality.
7/20/2024
Suzanne P. VERIFIED CUSTOMER
Ryan was great, easy to work with got the job done
7/20/2024
Johnny R. VERIFIED CUSTOMER
Ryan was very helpful and honest.
7/19/2024
Sherry J. VERIFIED CUSTOMER
My service.advisor,Bernardo, is thr epitome of client service. He is welcoming and goes out of his way to be sure I understand exactly where my car is in terms of maintenance and repair. Thank you Lexus Carlsbad.
7/19/2024
Denise W. VERIFIED CUSTOMER
Bernardo is amazing. He is so personable & kind & knows his job !
7/19/2024
Alfred P. VERIFIED CUSTOMER
Fast efficient and extremely friendly.
Thank you for great and quick service.
7/19/2024
Francisco L. VERIFIED CUSTOMER
Very simple process
7/19/2024
**** Z. VERIFIED CUSTOMER
Thomas personalizes his support to make me feel very welcome and frankly spoiled. I feel very comfortable in his hands.
7/19/2024
Piracci Fam. VERIFIED CUSTOMER
Ryan was excellent.
7/18/2024
Pearl A. VERIFIED CUSTOMER
Service and personal always professional and work done well
Thank you Lexus