Ryan was very helpful with my cars service and kept me informed of the status throughout.
7/16/2024
Louis L. VERIFIED CUSTOMER
The repair took 5 days longer than originally quoted and communication was terrible. I had to call and text to get any information (nobody reached out) and I was strung along even when they knew the parts hadn't yet arrived.
7/15/2024
Ana L. VERIFIED CUSTOMER
Excellent !!
Thank you for everything …
Good experience here in California ..
Appreciated…
Ana L Langholt
7/14/2024
Wendi B. VERIFIED CUSTOMER
Bernardo is a great service Advisor! That’s why I keep coming back. I get the best service at Carlsbad Lexus. I I refer everyone I meet who owns Lexus to come here cause it’s the best service in SoCal! the best service experience ever in the last six years.!! You guys go above and beyond! Carlsbad Lexus makes me wanna own Lexus for the rest of my life! So please don’t ever close. Thank you very much. Much appreciated.????????????
7/14/2024
Eliseo L. VERIFIED CUSTOMER
Great customer service
7/14/2024
Alexander Brown. VERIFIED CUSTOMER
Bernardo was once again fantastic!
Thanks
7/14/2024
Raymond M. VERIFIED CUSTOMER
Bernardo is excellent. I enjoy working with him. Scott
7/14/2024
Rachel S. VERIFIED CUSTOMER
Tom was pleasant to work with.
7/13/2024
Linda T. VERIFIED CUSTOMER
It was a seamless, pleasant experience.
7/13/2024
Holly M. VERIFIED CUSTOMER
Rachel gave me an excellent customer service experience! She was professional, knowledgeable, kind and also fun!
7/13/2024
Nora N. VERIFIED CUSTOMER
Thanks to Bernard for his excellent support. So satisfied with his service!
7/13/2024
Randall G. VERIFIED CUSTOMER
Bernardo is the best . Always probides outstanding service. Thank you Bernardo.
7/13/2024
Candice B. VERIFIED CUSTOMER
No thank you
7/13/2024
Margo H. VERIFIED CUSTOMER
I was stunned and surprised with your excellent customer service.
You went over and beyond what I expected.
Thanks for everything.
7/13/2024
Patricia D. VERIFIED CUSTOMER
I think 1.5 days for a tune up seems too long. Also, when I picked it up it still had all the protective paper, plastic and work number on the mirror and no key.i had waited several minutes from the time I processed the paperwork and the car should have been ready to go.
7/13/2024
Jane B. VERIFIED CUSTOMER
Was not communicative. Don’t call to tell me my car was ready and he didn’t tell me about my Lexus points. When I asked, He tried to brush them off by stating they weren’t available until the next service. He did go back and got my points for payment on this service
7/13/2024
Matthew K. VERIFIED CUSTOMER
Rachel was great!
7/12/2024
Michael M. VERIFIED CUSTOMER
My service experience with Bernardo was courteous, clear, efficient, and much appreciated.
7/12/2024
Xiaoli J. VERIFIED CUSTOMER
be satisfied
7/12/2024
Marshall C. VERIFIED CUSTOMER
Rachel is a treasure. Make sure you treat her well so that another company doesn't poach her.