I had sort of an emergency with my car, it had to be serviced right away, Bernardo and the rest of the staff were very accommodating and went out of their way to offer me excellent service. Thank you
6/30/2024
Patricia H. VERIFIED CUSTOMER
A disaster from the beginning, no contact to let me know they were picking up my car.
Then they forgot to return my car , and asked me to leave it over the weekend. A frustrating day waiting for my car to be returned.
Only Renee saved the day by returning my car on Saturday the following day morning.
My first experience with my beautiful new car, not a good one.
6/30/2024
Angelita P. VERIFIED CUSTOMER
Thank you for your inquiry.
6/30/2024
Lorraine S. VERIFIED CUSTOMER
Chris and techs were great to get me in and out so quickly. Thank you
6/30/2024
Yu Z. VERIFIED CUSTOMER
Bernardo is the best service advisor I have ever dealt with. He treated my car like his own and his customer service is top notch.
6/30/2024
Stanley P. VERIFIED CUSTOMER
Great service
6/29/2024
Timothy V. VERIFIED CUSTOMER
Alex was great. Very friendly.
6/29/2024
Phil B. VERIFIED CUSTOMER
Ryan was straight up and truthful about our older 1999 RX300. We trust him and would recommend him to anyone as a service manager. We needed to get a part which Lexus was unable to procure, a Blower motor control unit which I have been able to get thru Toyota. When it comes we will bring the car back in for installation.
6/29/2024
Irma O. VERIFIED CUSTOMER
Chris was very professional and polite. He is very knowledgeable about the servicing of my vehicle.
6/29/2024
Jacqueline H. VERIFIED CUSTOMER
I love my car. This is my third Lexus. Your service department is the best, they care,they greet you with a smile they make you feel like family. They wash your car, they serve you good coffe and goodies. They also do a good job on maintance. I will stick with Lexus forever.
Jackie Harris
6/29/2024
James P. VERIFIED CUSTOMER
He was great and very efficient. Will be coming back to see him again next time!
6/29/2024
Melissa R. VERIFIED CUSTOMER
Thank you for Alex‘s calming nature on the phone and Rick Torres‘ additional time and energy clarifying a warranty that I had purchased.
6/28/2024
Sophia Bours. VERIFIED CUSTOMER
Rachel was amazing! She kept me updated and informed for the whole process. I am so happy with how shiny and new my car looks and feels again!
6/28/2024
Lauren S. VERIFIED CUSTOMER
Kim my service office manager was fantastic, hands down the best experience at Lexus this far because of her. Also, Michael from the actual service place did a fantastic job answering questions and helping to me to his capacity. Thank you team!
6/28/2024
Michael H. VERIFIED CUSTOMER
Kimberly is fantastic as usual and the person or persons that detailed my car did a fantastic job.
6/28/2024
Laura L. VERIFIED CUSTOMER
The customer experience was superb. Rachel was efficient, knowledgeable and personable.
6/28/2024
Deanna C. VERIFIED CUSTOMER
Alex has been great! This is the second time in the past few months that he has been my service advisor. I would request him every time. I have worked with Lexus Carlsbad’s service department for many years and I have to say he is the best.
My only advice which has nothing to do with Alex is to improve your car washing. It didn’t look like the inside of my car was vacuumed or the dash wiped down.
6/28/2024
William M. VERIFIED CUSTOMER
Chris was professional and courteous
6/28/2024
Marie M. VERIFIED CUSTOMER
Polite speedy service
6/28/2024
Martha M. VERIFIED CUSTOMER
Great service from both the service and cashier staff.