Everyone was extremely courteous, friendly, & went out of their way to make sure everything was perfect.
6/27/2024
Scot B. VERIFIED CUSTOMER
I cannot say enough about the service I receive from Kim Porter and would be more than happy to share and sing her praises from the rooftop if anyone from ownership or management wishes to contact me.
6/27/2024
Patrick S. VERIFIED CUSTOMER
I had a great experience at your dealership. Chris took great care of me as did everyone else on your team..Great Job..!..I will be back for my next service soon.. Thanks again..????
6/27/2024
Grace W. VERIFIED CUSTOMER
Thank you Rachel for helping us with our windshield repair.
6/27/2024
Chris C. VERIFIED CUSTOMER
Ryan's service was exemplary, and I was very satisfied with his communication and his service management,
6/27/2024
Constance S. VERIFIED CUSTOMER
100% satisfied with customer service, the actual service and totally appreciate the loaner car.
6/27/2024
Nancy G. VERIFIED CUSTOMER
Kim and team did a fantastic job!
6/27/2024
Chris P. VERIFIED CUSTOMER
I am pleased with the quality of service provided.Tom was very helpful and I will be returning to Carlsbad Lexus.
6/27/2024
Diane G. VERIFIED CUSTOMER
Kimberly is always a pleasure. She explains things well and is always honest about service needs for my car.
6/27/2024
Vinh H. VERIFIED CUSTOMER
He is well organized and friendly person. He explained things in the easiest way so that I could understand all. Waiting time is short.
6/26/2024
Michael G. VERIFIED CUSTOMER
It took a long time to get my car smogged. You picked it up at 10:00 AM and I got it back at almost 4:00 PM. Other than that the service was excellent
6/26/2024
David O. VERIFIED CUSTOMER
Kimberly was friendly, excellent and informative. Best service experience at your location by far.
6/26/2024
Mohammad Z. VERIFIED CUSTOMER
She was very professional and got the job done professionally thanks again
6/26/2024
Cindy C. VERIFIED CUSTOMER
Rachel is very knowledgeable and helpful. She is also flexible and positive.
6/26/2024
Dennis B. VERIFIED CUSTOMER
Dropped off Thur 7:30 wasn’t finished until Tue morning. Got a text Fri with update but then heard nothing Sat or Mon until Tue morning.
Didn’t tell me about the 10% high mileage service special on website until I brought it up.
Talked to 2 reps before I scheduled the 120k service both told me cost was ~$1400 not the $3000 that was showing online and said that was an error. Chris quoted me $3000 when I dropped off.