Wonderful service Alex was exceptional and I really appreciate it
6/19/2024
Thu T. VERIFIED CUSTOMER
He’s very nice and helpful
6/19/2024
Sharon S. VERIFIED CUSTOMER
Very professional and efficient.
6/19/2024
Chris B. VERIFIED CUSTOMER
Do not offer Insurance Claim repair estimates… Turn away customers who might ask for this service. Lexus Carlsbad is not set up to be a repair estimate establishment.
6/19/2024
Lisa G. VERIFIED CUSTOMER
Service was excellent.
Bernardo was very personal and informative.
6/18/2024
Sudha G. VERIFIED CUSTOMER
Rachel went above and beyond. She is professional, politeand very efficient. The pleasure was mine
6/18/2024
David B. VERIFIED CUSTOMER
Bernardo was first week, He exemplifies what it means - customer service
His knowledge of the product and can do attitude, makes him stand out on the service team. I can’t recommend highly enough! Thank you again, Bernardo!
6/18/2024
Hoch M. VERIFIED CUSTOMER
Tom was fantastic. I was on a deadline and he facilitated my schedule. Much appreciated.
6/18/2024
Elizabeth A. VERIFIED CUSTOMER
I have been assisted by Mr Dewes before. He is knowledgeable, courteous, and always keeps me informed of what is going on with my car. He is truly great!
6/17/2024
Jennifer L. VERIFIED CUSTOMER
The last time I was in my car came back to me so clean, it felt like a new vehicle and I loved it!! I appreciate the extra effort.
Yesterday I was taking some items to storage and discovered that the second row pilot chair no longer goes flat. I know for a fact it worked prior to my last service because I took times to storage the day prior. I don’t know what happened but I would like it repaired please
6/17/2024
James M. VERIFIED CUSTOMER
Ryan is great! He’s very accommodating and listens and addresses any issues.
Jim Murphy
6/16/2024
Cynthia N. VERIFIED CUSTOMER
Bernardo kept me well informed about the status and when the car would be done. When we picked up the car he answered our questions and the car was ready on time!
6/16/2024
Rex T. VERIFIED CUSTOMER
Bernardo was the friendliest most helpful person I’ve ever met at Carlsbad Lexus. He clearly took the time to ‘know me’ and my vehicle on a personal level in a manner which was exactly like my experience with Desert Lexus prior to moving here in 2016.
I will forever remain very disturbed about the dashboard area of my 2008 RX & it’s complete and horrific deterioration. Even visiting for servicing during the recall period (which I did not get notified about, unlike previous recall notifications) - Why - I was not told during that period of the problem a forever failure and mystery on the part of Lexus. (Not Bernardo’s fault).
6/15/2024
Donna J. VERIFIED CUSTOMER
Bernardo is the best! He listens, understands, reviews and follows up. And he’s super personable!
6/15/2024
Bhima V. VERIFIED CUSTOMER
Excellent service
6/15/2024
John H. VERIFIED CUSTOMER
Bearnardo is an excellent device rep
6/15/2024
Paul L. VERIFIED CUSTOMER
Rachel kept me informed all each step and is proactive and professional.