It feelis like the general service has improved over the 4 years I have been going to Carlsbad Lexus. I also have a Toyota and early on I liked the service at Toyota better but now I feel they are on par. Not sure if there has been an effort to improve the service experience but at least in my head it has improved. I don’t have any specifics but just keep up the good work.
6/5/2024
Bess E. VERIFIED CUSTOMER
The service department staff are always very pleasant and helpful.
6/5/2024
Louis B. VERIFIED CUSTOMER
Alex is committed to solving our problems.
6/5/2024
Luke L. VERIFIED CUSTOMER
Thank you, Bernardo helped me get my car ready and I sold it!
6/4/2024
Laurie T. VERIFIED CUSTOMER
When you make Saturday appointments you should state that the car won’t be touched until Monday. I would have never done that for a simple oil change. It was very inconvenient.
6/4/2024
Caughey (. VERIFIED CUSTOMER
Everyone was courteous, professional and went beyond our expectations to help us with our Lexus
6/4/2024
Joseph R. VERIFIED CUSTOMER
Kimberly is awesome. I drove extra miles for her service.
6/4/2024
David S. VERIFIED CUSTOMER
Everything was smooth and fast
6/4/2024
Donald W. VERIFIED CUSTOMER
The car was washed and vacuumed, it looks great. One small issue is that there are a lot of dried water marks on the windshield. I don’t know if that was from the wash not being properly dried or from drizzle due to being outside over the weekend at your dealership. I recommend checking for this before delivering the cars back to the owners.
6/4/2024
Gladys H. VERIFIED CUSTOMER
I greatly appreciate the kindness and patience that Kimberly has shown me. Kimberly tends to go above and beyond to make sure that I am completely satisfied in the service that I have received.
6/4/2024
James E. VERIFIED CUSTOMER
Lexus Carlsbad has always provided great service
6/4/2024
Barbara T. VERIFIED CUSTOMER
Thank you!
6/2/2024
Edwin F. VERIFIED CUSTOMER
Good job on keeping me informed and delivering my vehicle on time and in full
6/2/2024
Rob J. VERIFIED CUSTOMER
Appreciate Chris and his work
6/2/2024
Jolyn F. VERIFIED CUSTOMER
I was incredibly impressed with how quickly Bernardo took care of me today. It was in and out so quickly. I love Lexus Carlsbad and would never go anywhere else! Best sales person, Walid, and best service people anywhere!
Thank you!
Jolyn F
6/2/2024
Pat S. VERIFIED CUSTOMER
Chris is THE BEST!!!! I always request him!! Soo helpful!!! Keeps me coming back!! Pat S
6/2/2024
Karen H. VERIFIED CUSTOMER
Bernardo was professional, personable, and he seemed like he really cared.
6/2/2024
Jennifer R. VERIFIED CUSTOMER
Ryan was very genuine, kind and took care of everything I asked for. Excellent experience.
6/2/2024
Bounmy P. VERIFIED CUSTOMER
Thnx for the good werk on my vehicle
6/2/2024
Ginger K. VERIFIED CUSTOMER
Bernardo was great. Kept me well informed. Very peasant.