I bought 2 new rear tires and an alignment. Do you think the air pressure could have been close to manufacturers recommended specs? Makes a person suspect of everything else allegedly performed. And mo, I don’t mind if someone calls me for a follow.
5/30/2024
Bruce D. VERIFIED CUSTOMER
Excellent as always
5/29/2024
German A. VERIFIED CUSTOMER
Dear reviewer I hope this finds you well. I did find my experience at the dealer's service department. Might I suggest a more detailed diagnosis for example I had a PS issue and on my review sheet the description was brief. I has to ask my consultant in depth questions to get a more in depth understanding. I would have diagnosed it as PS steering leak Driver side minor droplets. Respectfully German A
5/29/2024
Gina J. VERIFIED CUSTOMER
Chris, and the entire Lexus staff, were fantastic! Thanks again for service that was above and beyond.
Gina J
5/28/2024
Tami F. VERIFIED CUSTOMER
Always easy and accommodating.
Thank you!
5/26/2024
Lisa S. VERIFIED CUSTOMER
I am a very hard customer to deal with at times, I guess you could say I have trust issues. But every time I come in to Lexus, wether for service or sales, the experience always exceeds my expectations. I am always treated with kindness, patience and respect. They listen to my concerns and go out of their way to make everything right. I truly appreciate all the Lexus team, especially Walid and Bernardo who are both knowledgeable and true gentlemen. Top notch! If you are a woman navigating the car purchasing or repair process on your own, Lexus Carlsbad is the best place to go.
Sincerely, Karen, just kidding (Lisa S
5/26/2024
Gayle A. VERIFIED CUSTOMER
Kimberly is knowledgeable and very helpful!
5/26/2024
Belvin C. VERIFIED CUSTOMER
very happy woth the service
5/26/2024
Karen Sciandra. VERIFIED CUSTOMER
Kim was very helpful and nice. Lexus Carlsbad has some of the friendliest people!
5/25/2024
Lucrecio R. VERIFIED CUSTOMER
Bernardo has done an exceptional job working my car’s needs.
I would give him a 10 if there is one.
Thank you
5/25/2024
Brian M. VERIFIED CUSTOMER
Thomas was excellent! Could not have been nicer or more professional. His follow up was great and easy to understand.
5/25/2024
Madhushree G. VERIFIED CUSTOMER
Na
5/25/2024
Lori M. VERIFIED CUSTOMER
Always great service !
5/25/2024
Stephen C. VERIFIED CUSTOMER
Tom was our service rep and provided excellent service. He was pleasant, professional, and efficient. We enjoyed working with him and will definitely return, if needed, in the future. Thank you for the excellent experience!
5/25/2024
Iris K. VERIFIED CUSTOMER
After the Carlsbad Lexus team checked the car they concluded that nothing was bad with the alternator and that I needed new battery. I took the car to the battery place because it was still under warranty and they checked the battery and determined that nothing is wrong with the battery. So after paying 95 dollars to check the problem I am no where closer to the battery mystery with two professionals do not know what they are doing.
5/25/2024
Anita S. VERIFIED CUSTOMER
Did a really great job. First class. Couldn’t have been any better. Service was above and beyond when I was given a loaner, my car was picked up in a timely fashion and returned on time as promised. Overall I couldn’t be happier.
Thank you again. Anita S
5/25/2024
Cynthia V. VERIFIED CUSTOMER
Rachel was very efficient .And spot on with my out time! Thanks so much!!
5/25/2024
Marlene I. VERIFIED CUSTOMER
Always very satisfied thank you
Marlene I
5/25/2024
Maggie Z. VERIFIED CUSTOMER
Tom is very professional and very knowledgeable about Lexus cars. When I brought in my ca, I was very anxious about the issue and worried about the high repair cost. He not only helped me with understanding the issues, but also calmed me down. I was hopeful after spoke with him. After I left my at the service department, he followed up and called me twice to give updates. Tom is great, very professional. Thank you, Tom for all your helps
Maggie Z
5/25/2024
Barry K. VERIFIED CUSTOMER
I’m am so pleased to have Kimberly & the entire Lexus team care for my vehicle… thank you !