There have been many discrepancies from ground level at Service all the way through to the Factory Level involving advocacy. Multiple missed opportunities to regain customer confidence…
At this time I am not confident in my 2023RX350H
I am Not confident in the technical team & the diagnostic explanation only because there have been discrepancies.
5/24/2024
Susan H. VERIFIED CUSTOMER
Very efficient. Well done!????
5/24/2024
Ned C. VERIFIED CUSTOMER
I love the way Carlsbad Lexus treats me every time.
5/24/2024
Christine E. VERIFIED CUSTOMER
Chris, is a wonderful person that listen to the client very accommodating
Great service representative .
5/24/2024
Frank B. VERIFIED CUSTOMER
He has been very helpful and understood my concern. He is and will be my go to service provider in the future. I rate him 10 out of 10. I also appreciate Tech specialist Julian explaining some things I was not figuring out on my new Lexus. I complimented him on his knowledge.
5/24/2024
Regina K. VERIFIED CUSTOMER
Great service.
5/24/2024
Rose G. VERIFIED CUSTOMER
Ryan was friendly and professional making my service experience at ease
5/23/2024
Ray A. VERIFIED CUSTOMER
I told the guy to put the windshield cover it’s sitting on the passenger seat.
When service is done. He said yes.
The worst thing is when I pick up my car it’s too hot. Guess what ? They open the sliding cover of my roof top where the sun rays hits the interior of my car. It’s a big NO. No one should Not touch that cover at all. They don’t have business at all with that.
Ryan your service mgr is so dry. No hi or hoy / no how are you. Did not even ask me if I have a request/ never offer something to drink . No customer service vibes.
5/23/2024
Marsha S. VERIFIED CUSTOMER
I am extremely happy with the service at Carlsbad Lexus!
Matsha Solomon
5/23/2024
Anne Z. VERIFIED CUSTOMER
Bernardo, along with everyone at Lexus Service, always provide us with consistent excellent service!
5/22/2024
Patty D. VERIFIED CUSTOMER
I really appreciated Bernardo's excellent follow ups, he kept me informed of my repair status. He always goes above & beyond to make sure all services requested were taken care of before my car is returned to me.
5/22/2024
Ehsan M. VERIFIED CUSTOMER
I am super happy,
Thank you Ashley
5/22/2024
Roberta C. VERIFIED CUSTOMER
So far so good.
Just drove homr
5/22/2024
Susan P. VERIFIED CUSTOMER
Alex is the best
5/22/2024
Jeanette G. VERIFIED CUSTOMER
I felt as if Ryan was very dismissive regarding my concerns about my vehicle. I was told they were unable to replicate the sound I was concerned about. I picked up the car drove home to Temecula and the brakes started making the same loud noise and have continued each time we have driven the car since picking it up 3 hours ago.
5/22/2024
Catherine G. VERIFIED CUSTOMER
Wow! Excellent concierge-style service and top notch follow up communication regarding my service today. I waited for my car to finish up in the Lexus Carlsbad lounge and was pleasantly surprised about the comfort and luxury waiting clients receive during the car service. I will return!
5/22/2024
Tricia K. VERIFIED CUSTOMER
Please don’t send me a survey.
5/22/2024
Chad A. VERIFIED CUSTOMER
Carlsbad Lexus is always a class acting dealership. I appreciate the level of professionalism, ease of doing business with and keeping an open line of communication. Loyal customer of this dealership