Yes, Bernardo Dewes is an excellent representative of the Carlsbad Lexus dealership and I will definitely request him again for service. Thank you.
Sherri M
10/23/2024
George M. VERIFIED CUSTOMER
My car was returned without the completing the service requested. However, Stephanie dealt with it in a very pleasant and satisfying way. Also, after the service was completed someone put 34 miles on my car according to service odometer when I picked the car up. I don't expect my car to driven much after the service is complete. Nobody mentioned it. Disappointing.
10/22/2024
Nan J. VERIFIED CUSTOMER
Alex was very helpful. He made sure the work was completed on time so I could make to work . Thank you very much!
10/22/2024
Paul T. VERIFIED CUSTOMER
Always appreciate the attention and customer oriented service from the Lexus Carlsbad team!!
10/22/2024
Frank H. VERIFIED CUSTOMER
Every business is defined by a few different perspectives. Ambiance of the facility, the price and quality of the work done. Most importantly is the people that you deal with. Lexus Carlsbad has done an exceptional job at each level of contact, but for those of us that bring our car in, the most important person, is our service advisor. The best of the best definitely is Bernardo. He invests the time to explain the what, why and when is necessary to keep me from having any issues before they might begin.
10/22/2024
Sharon F. VERIFIED CUSTOMER
Thomas was great! He kept me informed on my vehicle and explained what work was completed and suggested for future.
10/22/2024
Mary S. VERIFIED CUSTOMER
The only issue was my coupon I turned in at check in was not deducted. Glad I didn’t auto pay. I had to go in and re-request my coupon. But small thing. Lexus service dept. is why I drive a Lexus.
10/22/2024
Marylisa B. VERIFIED CUSTOMER
Thomas was efficient and helpful! He got everything done in a timely manner. He was kind and easy to work with!
10/22/2024
Adelquin De. VERIFIED CUSTOMER
Chris was very professional and neat. Service was timely.
10/21/2024
Gina L. VERIFIED CUSTOMER
Ryan is always friendly, knowledgeable
and a pleasure to work with.
10/20/2024
Lonan K. VERIFIED CUSTOMER
Thank you, job well done!
10/20/2024
Hamideh M. VERIFIED CUSTOMER
Bernardo always provides me with amazing customer service. I feel like a valued customer and I completely trust my car with Lexus Carlsbad service department.
10/19/2024
Ursula M. VERIFIED CUSTOMER
Everyone one there is so professional and personable.
Always a pleasure making appointments and callings .
10/19/2024
Hoang N. VERIFIED CUSTOMER
work was very good and done timely. Staff was friendly.
10/18/2024
Sandra S. VERIFIED CUSTOMER
Not ready to trade my car yet.
10/18/2024
Mary Toohey. VERIFIED CUSTOMER
Bernardo is a great asset at Lexus!
He listens, solves problems & goes the extra mile. Even for Seniors like my husband and myself who own twenty year old Lexus 430!
10/18/2024
Robert M. VERIFIED CUSTOMER
Lexus of Carlsbad is “top drawer” in its professional
staff and service provided! Visiting the area from Lake Oswego, Oregon, I was “caught” with the 20,000 service possibly having to wait until I returned home—not advised by my Lexus of Portland Service Advisor—-but I was very kindly welcomed by Lisa & Chris Tressle to complete the important maintenance service while here. I would also like to highly commend Julian, Technical Advisor, for patiently & expertly assisting me in resolving my Lexus Drive Connect issue. Thanks kindly, and keep up the great job. Robert M
10/18/2024
Cody B. VERIFIED CUSTOMER
Great service…was in and out quicker than I thought…
10/18/2024
William S. VERIFIED CUSTOMER
The experience at Lexus Carlsbad is always a very pleasing experience and today was the same! EVERYONE was pleasant and concerned about me and if I needed anything while I waited for my Lexus. I was given a one hour wait time on what was to be performed , including a beautiful car wash, a complete interior as well, and the process took EXACTLY ONE HOUR!!!
Many refreshments and comfortable chairs, as usual, are there too! LEXUS CARLSBAD IS THE BEST!!!
William S