We are very pleased with the excellent service provided by the Lexux Carlsbad service dept in Terms of ontime pick up and drop off of the vehicle and communication related to servicing details. Handled everything very professionally. Thank you.
5/17/2024
Wendy K. VERIFIED CUSTOMER
Tom was great; that’s two perfect service appointments out of two. WTG!
5/17/2024
Alex R. VERIFIED CUSTOMER
Bernardo is a true asset to your organization. He is the sole reason for my positive experience with your brand. Perhaps he has some input on your next line of cruise clothing. I did notice you’ve now added a full compliment of chachki to your offering. Perhaps tea service or luggage could fill up any remaining space in the waiting area.
5/17/2024
Scott P. VERIFIED CUSTOMER
Mr Dewes was wonderful. He helped me with all my questions politely and solved them all. It was great to deal with him.
5/17/2024
Don S. VERIFIED CUSTOMER
The car was not washed as requested. I noted that the completed work order stated that “the complementary car wash was performed”. That was not the case, so someone was not being honest. Also, the gas tank wasn’t full on the loaner car when I received it. That was pointed out to me ahead of time, but I ended up adding 4 gallons of gas for about $25 for driving about 25 miles. Small matters can cause dissatisfaction with the overall experience.
5/17/2024
Kevin M. VERIFIED CUSTOMER
I was completely dissatisfied with having him been assigned to this person. He did not return my telephone calls to the end. I think my life is a little busier than his age, but I was not able to communicate with my representative at Lexus Carlsbad because he was too busy to answer my phone or return my calls. it is a single reason that I am not interested in purchasing another Lexus, and I’m ready to buy our car. Sorry to be so strong, but this is really crappy service.
5/17/2024
Michael G. VERIFIED CUSTOMER
Me. dressler has proven himself an amazing representative of Lexus. I trust the man implicitly. He always goes above and beyond to assist me.
Incredible at his career.
5/17/2024
Nicole F. VERIFIED CUSTOMER
Everything was so seamless. Thank you for making it so easy!
5/17/2024
Elizabeth F. VERIFIED CUSTOMER
I have been into the dealership several times and Chris is my favorite service representative. He is efficient, kind and thoughtful. I will ask for him again.
5/17/2024
Deirdre D. VERIFIED CUSTOMER
Easy, convenient, fast
5/16/2024
Jamie T. VERIFIED CUSTOMER
Kimberly was very friendly and easy to work with.
5/16/2024
Lorraine M. VERIFIED CUSTOMER
Excellent service. Prompt and professional
5/16/2024
Linda F. VERIFIED CUSTOMER
I loved the loaner car!!
5/16/2024
Robert W. VERIFIED CUSTOMER
Appreciate the thoughtfulness I received from all the employees.
5/16/2024
Debra C. VERIFIED CUSTOMER
Great service!
5/16/2024
Salvadore A. VERIFIED CUSTOMER
I'm always astounded each time i come in for service on. I love my car but i really love the personnel touch from each and every person. Always consistent, never have to wait, quality services on every visit. Maybe I'm an old timer, but friendly and efficient service is always a treat . It's like going to Disneyland compared to any other dealership.
5/16/2024
Ted W. VERIFIED CUSTOMER
See Tom about the new problem with my car.
5/16/2024
Elizabeth G. VERIFIED CUSTOMER
Seamless from dropping the car off and getting a rental to the pickup.
5/15/2024
Ian S. VERIFIED CUSTOMER
Ryan and the entire Team at Lexus Carlsbad are the epitomy of "how to do correctly" From check in to getting a loaner car to all the communication and updates. I truly appreciate the effort and attention to detail. Your service department is amazing and that's why we keep coming back. Thank you!
5/15/2024
Sequoia N. VERIFIED CUSTOMER
Kimberly Porter is amazing!
Please put her as #1 for a bonus raise.
Thank You!