Bernardo was great! He help me tremendously even tho I didn’t have an appointment
4/21/2024
Tami B. VERIFIED CUSTOMER
Tom was excellent, very professional and knowledgeable!
4/21/2024
Norene Z. VERIFIED CUSTOMER
Fantastic friendly service!
4/21/2024
Manuel C. VERIFIED CUSTOMER
Excellent service!
4/20/2024
Linda E. VERIFIED CUSTOMER
Bernardo is great! He measures up to my original consultant Drew. Since Drew left I worked with a couple other consultants but not impressed. Bernardo makes me want to come in and work with him! I thought about not using Lexus CB anymore but thanks to Bernardo I will continue!
4/20/2024
Pamela B. VERIFIED CUSTOMER
Alex was exceptionally helpful today. Very appreciated.
4/20/2024
Linda P. VERIFIED CUSTOMER
There was a lot on my car to be repaired & Tom saw to it that it was completed in a reasonable amount of time.
4/20/2024
Clifford E. VERIFIED CUSTOMER
Tom was very knowledgeable and he also was extremely professional and helpful to us. He was best part of our experience with Lexus Carlsbad.
4/20/2024
Angelica M. VERIFIED CUSTOMER
Alex was very kind thank you.
4/19/2024
Robert C. VERIFIED CUSTOMER
Bernardo is a treasure. Lexus Carlsbad is fortunate to have such an employee.
My thank you to Bernardo and the whole staff tor their attention and kindness.
4/19/2024
Margaret M. VERIFIED CUSTOMER
Alex is very helpful and courteous.The whole Lexus team is outstanding
4/19/2024
Zack P. VERIFIED CUSTOMER
Thomas was very informative and communicative. It was a pleasure working with him. I will definitely be looking for him next time my Lexus needs service.
4/19/2024
Chad B. VERIFIED CUSTOMER
Thank you guys once again for the great service!!!
4/18/2024
Paula B. VERIFIED CUSTOMER
Kimberly is wonderful! She is so pleasant and always willing to listen and take care of any issues that might arise which are hardly any. She takes excellent care of us and the service to our RX450h 2012 vehicle that still looks beautiful and runs great. We hope to have Kim and our great car for many years to come.
4/18/2024
Cliff E. VERIFIED CUSTOMER
He seemed preoccupied, and not interested or concerned with my issues. He showed no empathy for the fact that the costs were exorbitantly high.
4/18/2024
Vanessa R. VERIFIED CUSTOMER
Alex was wonderful! Thank you!
4/18/2024
Madeleine M. VERIFIED CUSTOMER
She was awesome!
4/18/2024
Batool Y. VERIFIED CUSTOMER
Tom was very helpful and supportive! He was great with communication and checking in!
4/18/2024
Ellis D. VERIFIED CUSTOMER
So glad you asked! Here is a copy of my text thanking Tom for his aid, his
Attitude and the result. I had an obscure alert on my dash that I could find no reference to in the manual. He researched community Lexus blog sites and found the answer. His service was superb!
Tom thanks ???? again for your kind, calm and thoughtful effort yesterday. As I drove away I saw the green AGC light on looking ???? directly into my eyes and it was clearly laughing at me ... mocking me. And then ... it vanished into thin air triumphantly.
This was the answer I needed to allay my concern about a possible problem with my brakes.
https://www.clublexus.com/forums/es-7th-gen-2019-present/981157-agc-auto-glide-control-us-only-or-canada-also.html
I have requested he be my service advisor going forward as he is a credit for Lexus of Carlsbad. Ellis D
4/18/2024
Joanne A. VERIFIED CUSTOMER
I do feel like having a 5000 mile oil change has gotten a bit expensive from years past however the staff is always very courteous and I enjoyed working with Tom Morrell