Bernardo is the utmost professional. He’s knowledgeable and helpful in
anything you need to know. He’s a wonderful person and Lexus is so lucky to have him.
10/18/2024
Chaela P. VERIFIED CUSTOMER
Love Rachel she is terrific
10/17/2024
Stacey M. VERIFIED CUSTOMER
Ryan was very professional and very timely on all updates related to my car. This made it a great experience. Thanks Ryan!
10/17/2024
Kenneth W. VERIFIED CUSTOMER
Kimberly, Provides professional, conscientious, knowledgeable and efficient service for my Lexus maintenance while maintaining a pleasant friendly atmosphere. Kim is also a pleasure to be with.
Dr Ken Ware and Carol Alway
10/17/2024
Cheryl H. VERIFIED CUSTOMER
Mr. Morrell was very helpful, thorough & made sure my service was given “priority” ….a very positive experience. Cheryl
10/17/2024
Frank H. VERIFIED CUSTOMER
Service has many meanings, most of what you’d expect. What we have come to learn is exceptional service means getting out in front of issues I’m unaware of. Fortunately, we have the best service advisor ever, Bernardo! He cares, about us, our Lexus, but most importantly, our safety! Simply the best!
10/17/2024
Julie N. VERIFIED CUSTOMER
Excellent job . Thank you so much!
10/17/2024
Yoshiko K. VERIFIED CUSTOMER
Excellent service. Thank you.
10/17/2024
Donald G. VERIFIED CUSTOMER
He’s great
10/17/2024
Ted H. VERIFIED CUSTOMER
Chris does a outstanding job, thanks for allowing me to share this with you!
10/17/2024
Khanh N. VERIFIED CUSTOMER
Friendly, efficient, great customer service!
10/17/2024
All One. VERIFIED CUSTOMER
Extremely satisfied
10/16/2024
Carla P. VERIFIED CUSTOMER
I’m very grateful to Tom, for all of his help!
Tom is very knowledgeable regarding all things Lexus, and has the patience and kindness to explain everything to me in a way that I can understand, as well as getting everything done on time, and keeping me posted on the progress along the way!
10/16/2024
Luz G. VERIFIED CUSTOMER
Was not to standards from the beginning. Customers service completely lacks care and dedication when it comes to fulfilling services and providing at least the bare minimum of customer service. Aside the sells department I no longer will be taking my Lexus in for any type of maintenance since the staff lacks knowledge with fulfilling any type of customer service. Kimberly took my car in for tints and NEVER RETURNED MY CAR. Basically kidnapped my car and when I had called regarding my car the lady at the desk did not care and brushed it off. Like I said besides the sales department this department lacks in various ways and needs to understand that the goal is to provide good service in behalf of the LEXUS brand not them. Staff needs better training and customer service should be reprogram to match the sales department. I don’t feel satisfied whatsoever making these statements but it is highly unfair for customers to put their money and trust into this car brand LEXUS and be treated like nothing but dirt where they can’t even get their own vehicles back.
10/16/2024
Tony T. VERIFIED CUSTOMER
Happy with the service!
10/16/2024
Roger R. VERIFIED CUSTOMER
Smooth tire installation and alignment
10/16/2024
Angelina C. VERIFIED CUSTOMER
Very helpful, knowledgeable, professional and I feel valued.
10/16/2024
Khai And. VERIFIED CUSTOMER
Chris is always pleasant and easy to work with. We trust his judgment and recommendations.
10/16/2024
Susan M. VERIFIED CUSTOMER
She was extremely nice and kept me informed with the progress of the service. Really great experience!