Lexus Carlsbad Auto Repair Service

Excellent service Thank you

Thomas was very professional and courteous. He made everything fast and easy.We will ask for him again for sure.

Was seen quickly, process of services went quickly, got loaner car quickly. That’s what I’m looking for outside of my car getting quality work done.

I love the level of service at Lexus Carlsbad and I will keep buying cars there as long as the service stays the same! I had an Audi but their service is horrible and I refused to buy another one. I also own other cars that have terrible service at the dealership and I won’t buy those again. Please maintain your amazing level of customer service! It’s so refreshing! I will refer friends and family to Lexus Carlsbad for this reason!

My car looks BRAND NEW!!! Great job…as always

Great communication and service. Exceeded expectations

I always am so satisfied.

Bernardo is always conscientious and thorough. I appreciate his complete attention to detail and his great communication regarding the work being performed. Thanks again for a wonderful experience!

Bernardo was wonderful as usual. He always gives us his full attention and , I believe, his best advice.

Purchased a vehicle in February 2024. After signing the contract, it was explained that we would be receiving our registration and license place in 30 days. I gave the benefit of a doubt that it would come on time like explained. We received a notice from our bank where we had our loan from stating that they have not received the title or proof of purchase from the DMV. It also states that after 90 there is a possibility that our current interest for the loan would increase. Contacted this dealership. Was then asked to bring my vehicle to conduct a VIN verification? I assumed that worst, but still giving the benefit of the doubt. Received a call late in the afternoon, during rush hour traffic, that my vehicle was ready. But why was this VIN verification not completed before we even left the dealership and before the DMV documents were sent? Then it was explained that the DMV VIN verification was sent today?! My bank asked if I could get something in writing of a date when the DMV documents were sent. Apparently it was just sent today and now Im dealing with my bank for something I have no control of. When I asked for something in writing of when the DMV paperwork was submitted, I was told it was sent today and the Toyota Sales business manager has that information? What? You all might not understand my frustration but we have purchased vehicles and one from another Lexus dealership, with no issues. Just be honest and truthfully, if someone made a mistake own it and at least provide me with something I can provide to my bank that way I do not get penalized for something I don’t have the power of doing. On top of that, yes I did get my gas topped off, since I live 40 mins away, buy did not get my vehicle washed like the other Lexus dealership does for my other vehicle.

Great service from Chris again. I have been taken my cars to this dealership for over 15 years and alway very satisfied.

A bit on the pricey side but good service. Thanks for the nice car wash.

The service from Christopher and Lexus were excellent.

Very pleased with the service and hospitality I received.

knowledgable with good follow through. told me she would call me about tire sale this month & she actually did. gave me a quote when she left message which was a pro move going the extra step. 10/10 best service advisor i have ever had!

Alexander was very professional but more importantly very kind and ready to help in any way. A Good man to have on your team.

Ryan is a professional and a pleasure to work with. Richard F

Alex was very professional and helpful. Great experience overall

Ryan was great and friendly

Lexus is amazing! I was very impressed with my entire experience!