Very good service today. Tom kept me updated the entire morning on the status of my service
4/2/2024
Neal W. VERIFIED CUSTOMER
Ashley does a wonderful job handling all of my Lexus service needs. Unlike other Lexus service experiences I have had.
4/2/2024
Brad R. VERIFIED CUSTOMER
Ryan was thorough in explaining all pricing up front, what services were recommended vs required, and communicated my wheel alignment concerns to the technicians who were able to fix the problem.
Overall I am very satisfied with my experience.
Also, I took the RZ 450e as my loaner and it was an absolutely fantastic ride!!
4/1/2024
Deborah W. VERIFIED CUSTOMER
He keeps customer informed.
4/1/2024
Julie G. VERIFIED CUSTOMER
Chris follows through well with updates on the service. He's very knowledgeable.
(I would appreciate phone calls to be after 8:00 am. ????)
4/1/2024
Riz R. VERIFIED CUSTOMER
Ms Porter was very nice & knowledgeable person. I will recommend her to my family & friends. Thank You.
4/1/2024
Venya Z. VERIFIED CUSTOMER
Bernardo and a team, Rick - abd mechanic Nathan - always exceeds expectations and delivers best services. Always with personal touch and care and dedication. Thank you fir this phenomenal team at Lexus Carlsbad. Also Leslie; their expertise iofvtte vehicle are outstanding! High marks in each category! Very grateful! Thank you ????
3/31/2024
Erich F. VERIFIED CUSTOMER
Great service, thanks Chris
3/31/2024
Denise F. VERIFIED CUSTOMER
Tom kept me up to date on my service throughout the day. Good communications by him.
3/31/2024
Phan, Tho. VERIFIED CUSTOMER
Excellent service
3/30/2024
Bonny S. VERIFIED CUSTOMER
Great experience with Chris!
3/30/2024
Michael C. VERIFIED CUSTOMER
Great service. Great car! Thanks
3/30/2024
Teri P. VERIFIED CUSTOMER
Car is not fixed. Put a band aid on the issue and it will come back again and again until Lexus fixes the issue. I have never taken a car in to get it fixed and been told it could not be repaired. Especially surprised because I am not first person to experience the clunking sound cause because clips are in wrong or pads are incorrect size. Like why hasn’t Lexus manufactured brake pads that are the correct size? Or found some that are a better fit. I don’t look forward to coming back every few months or every six months to put more grease on to fix the issue temporarily. That is a band-aid. It is not fixed…so either the car is a lemon or Lexus hadn’t bothered to want to do something about the issue. I am a firm believer that nothing is impossible so where are the Quality Control experts who can address this and fix it?
3/30/2024
Deborah S. VERIFIED CUSTOMER
Chris is very professional and keeps on top of everything!
3/30/2024
Stefani D. VERIFIED CUSTOMER
Bernardo can only be compared to that of a wonderful little angel.
Not only was he communicative, efficient and knowledgeable he was effortlessly funny and charismatic.
Bernardo Dewes embodies the Lexus teaching of Omotenashi and Lexus Carlsbad should be honored to have such a representative of their store. Bernardo represents all of the Halo Motor Company core values.
Yay Bernardo!