Lexus Carlsbad Auto Repair Service

I have always had excellent service with Lexus. I am a long standing customer. My only issue this particular time was that Chris recommended that I do an alignment. He said it was last done a year and a half ago, in actually it was done a year ago. He mentioned it’s advised annually. I asked about the cost of the alignment and he quoted the full cost of my entire service instead. In hindsight, it felt like it was an upsell situation. I understand he is just doing his job, but when I saw the cost of the alignment was more than my original service, I felt slightly manipulated. Also, my paperwork said “customer requests” alignment, but in reality he advised me to do. He did mention that the alignment was a good way to maintain my tire investment. My last service was for a 60,000 mile service and I got new tires, alignment and a new battery. With that said, I do know that the service provided is excellent. I do not doubt the work itself. I just left feeling in question, if the alignment was really necessary. Ultimately, it was my decision to do it. Overall this is not typical of past experiences, so I thought to share my thoughts with this survey. I’ve had exceptional service with John Castillo previously, before he retired. No follow up needed please. This was just a small deviation from the norm. Thank you.

excellent customer service. everything done in a timely manner. great communication

Tom was Excellent. It’s been some time I had someone explain the service items fully and not make me feel like a dummy. Last Sales n Service Representative was very bad. It made me go out and get second opinion. Remember your customers and treat them right.

Very satisfied.

Thanks Kim for fixing the issue. Much appreciated

Very professional.

Excellent service. Timely & professional.

Kimberly was very attentive to my time restrictions. She promised to have the car done by 4PM and not only met the time constraints but exceeded my expectations. Ii

None at this time.

They made me feel like they really cared about maintaining my vehicle to the best condition and safety measures possible, before returning it to me. I liked that.

LEVUS DELIVERED A GREAT DAY AT LEXUS...

Alex was great. Got the car in and out even though I was 10 minutes late. Thank you for excellent prompt service

Thank you to everybody who helped me out from the girl who received me outside in front. Very polite and I’m thankful for that and for alex making everything very easy for me to be in and out with my service. Thank you very much Alexis for the rental.

Bernardo is fantastic, professionals personal at the same time. Great communication, outstanding.

Very professional service. I was very happy to receive such great service. Thank you!!

Love Lexus and the Team! Always an outstanding job! Thanks!

Extremely helpful and communication was spot on. I have nothing but positive feed back. Resolved all my issues with my vehicle making it a seamless process.

Very kindness, also he is a person with good sense who can solve other problems on his own. thank you.

My mouse pad wasn’t pushing down great but still worked. I was told it needed to be replaced. Once I picked up the vehicle it doesn’t work at all whatsoever. It worked 100% before I dropped it off. Also my vehicle didn’t get washed either.

Lost a credit card sized blue parking permit card after the service that was on my dash. If found I’d appreciate a call thank you!