Bernardo should be running service for the Western Division of Lexus. PS get rid of the cruise ship garb.
2/2/2024
Alexia W. VERIFIED CUSTOMER
Bernardo made the whole process very easy and enjoyable.
2/2/2024
Barbara W. VERIFIED CUSTOMER
Kim was very professional and helpful. My vehicle is an oldie but goodie. The diagnosis cost on my car was higher than expected and Kim discussed options with me which I appreciated. I've always received great service at Lexus Carlsbad.
2/1/2024
Zaida P. VERIFIED CUSTOMER
Alex is very helpful and detailed answered my questions politely. Manners is absolutely delightful. ..Satisfied and thank you so much for your service…
2/1/2024
Tommy L. VERIFIED CUSTOMER
Ashley really went out of her way to correct deficiencies from my previous service experiences. Went above & beyond to take care of issue that was really on me to handle. Enlisted Kim Porter who provided daily appropriate updates & called me when my car was ready. In contrast to my recent experiences, neither overpromised & underproduced. I am 100% appreciative of their efforts. Please let both know.
2/1/2024
Irina O. VERIFIED CUSTOMER
Thank you!
2/1/2024
Connie D. VERIFIED CUSTOMER
Service was great. Efficient and even brought the car back to us. We are long time customers and appreciate the special care and concern.
2/1/2024
Nelson U. VERIFIED CUSTOMER
Alex was awesome! Give him a raise
2/1/2024
Russ H. VERIFIED CUSTOMER
My car did not start when told ready to pick up. Service did not review issues found and had to continue loaner with open questions to what happened and what needs to happen next. Very disappointed
2/1/2024
Jyoti S. VERIFIED CUSTOMER
Thanks Tom for keeping us up to date on status of service.
2/1/2024
Francisco V. VERIFIED CUSTOMER
Kim does a great job.
2/1/2024
Mary B. VERIFIED CUSTOMER
I look forward to responding to the survey-TOM EXEMPLIFIED why a rave about your excellent service
2/1/2024
Jim C. VERIFIED CUSTOMER
Kimberly was very helpful! Very professional. Everyone that I have dealt with in the service department in the nine months or eight months that I have owned. The car has been very nice to me. I really appreciate that. Thank you.
1/31/2024
Alex B. VERIFIED CUSTOMER
Outstanding service by Rachel ,
1/31/2024
Jeffrey S. VERIFIED CUSTOMER
Well done
1/31/2024
Teresa R. VERIFIED CUSTOMER
Kimberly did a great job I was in and out without a hitch thanks
I love my Lexus it’s perfect no thanks to any other car ????
1/31/2024
Carmen P. VERIFIED CUSTOMER
Kim is always helpful, efficient and reliable!
1/31/2024
Charles C. VERIFIED CUSTOMER
Very good service. Completed faster than expected! A+++