My only negative experience was during the delivery of my completed vehicle to the pick up area. Waited over 30 minutes to have it brought to the pick up area. After I questioned situation, the attendant drove it up, got out of vehicle and disappeared. No key delivery, no explanation, no Thank you or Have a Nice Day! ??????? Disappointed.
1/18/2024
Tina R. VERIFIED CUSTOMER
Kim was very helpful, and very personable. She made me feel like I was walking into a friends house. I was able to fill open, honest, uncomfortable, and tell her exactly what was going on with my car. She understood where I was coming from and made me feel very welcomed. I appreciate that being a woman a lot of the times it can be awkward going into situations, especially when it has to deal with car service. She made it so simple and easy and Quick. I was very grateful. Also, checking out was delightful. The women at the checkout desk are extremely pleasant. I was able to hold conversation with them that didn’t feel like just common conversation that people have to pass the moment. Even though the first time my car wasn’t able to get fixed, I appreciate it all the customer service that I came in contact with. I’m extremely grateful for purchasing my Lexus and feeling like I am being well taken care of. Thank you so much again for all your help sitting at the Lexus dealership for an hour and a half went by extremely quickly. I had my 12-year-old son and my two-year-old niece. It was extremely accommodating, and it was overall a wonderful experience.
1/18/2024
Babu S. VERIFIED CUSTOMER
I was totally satisfied and happy with the service and overall experience.
1/18/2024
Marilyn P. VERIFIED CUSTOMER
Kimberly Porter does an excellent job. She is very helpful and gives a thorough explanation about what is going on with your vehicle. She is very pleasant and easy to work with. I appreciate her and will request her for my next appointment.
1/17/2024
Todd F. VERIFIED CUSTOMER
Service was performed promptly and completed as promised. Price seems to be high for the work that was actually performed.
1/17/2024
Mary G. VERIFIED CUSTOMER
Tom is a great guy so nice and reassuring thank you for being so supportive and professional I appreciate your time and effort you are so nice thank you!!!!
1/17/2024
Lyn K. VERIFIED CUSTOMER
I thought Ryan was very nice and assured me I’d get my car back early afternoon. That happened so that was great! However the mechanic said I had a nail in my tire that could not be repaired. I was told I would need a new tire. I took it to the tire place we use and they told me it could be fixed and that I did not need a new tire. I’m not sure why I was told by Lexus service that it couldn’t be repaired.
1/17/2024
Sheryl M. VERIFIED CUSTOMER
I had exception service today, from the car loan , service rep and cashier. Everyone was very friendly and extremely quick. I never had to wait which was very much appreciated
1/17/2024
Gary F. VERIFIED CUSTOMER
Great service, one suggestion. Focus of service was alignment (due to new tires). I suggest a copy of alignment report be attached to invoice, like the inspection checklist is, and as Toyota Carlsbad service does. It’s can be useful to track or trend changes in alignment. I’d like to know if changes were needed and how much on which wheels. I don’t mind paying evening alignment wasn’t much or really needed.
1/17/2024
Ronaldo E. VERIFIED CUSTOMER
Best customer service, but have become accustomed to that from Bernardo. Very satisfied.
1/17/2024
Paul G. VERIFIED CUSTOMER
Alex has great customer service skills. Thanks Alex
1/17/2024
Shelly R. VERIFIED CUSTOMER
Chris Dressler was great, very personable, professional, and knowledgeable.
1/17/2024
Cassandra W. VERIFIED CUSTOMER
Bernardo was excellent and very responsive.
1/16/2024
Daniel G. VERIFIED CUSTOMER
I was very happy with Tom and how myself and my car was taken care of. You have a wonderful staff at your dealership. My car was treated first class and returned to me in a clean condition. I certainly will recommend you as a first class dealership. Thank you for getting us on the road to home.
Daniel G
1/16/2024
Dunn Living. VERIFIED CUSTOMER
Ryan was my service advisor and he was very helpful and pleasant to work with. I was completely satisfied with my maintenance experience.
1/15/2024
Jessica H. VERIFIED CUSTOMER
My car came back with scratches all over the interior on the passenger side. Still waiting for this to be taken care of as the service manager was out on Saturday when I picked up my vehicle. Very disappointed.
1/15/2024
Patricia S. VERIFIED CUSTOMER
I would like to very likely upgrade to the current loaner I have now. I am waiting to receive an appraisal on my current car per Bernardo. Bernardo is a classy man that is very professional and in my opinion an asset to the Lexus brand.
1/15/2024
Gary L. VERIFIED CUSTOMER
Really impressed with service agent Chris Dressler.
1/14/2024
Lynne D. VERIFIED CUSTOMER
Well done. Timely communication from Bernardo. Friendly and thorough. Thank you