Was there for routine service. Arrived at 8:50. Did not check out until 11:50. Watched numerous people check in after me in waiting room come and go all morning! 15,000 mile oil change, rotate tires, complimentary car wash with Lexus extended warranty policy takes that long? No way!
I believe I was bumped to bottom because I had an extended-0-$ warranty. Intend to let Lexus Corp know how you handle Warranty service policies. Deplorable service.
10/8/2024
Adolpho G. VERIFIED CUSTOMER
Bernardo is a positive representative for Lexus Carlsbad. He told me what was scheduled work and then notified me when the technician finished his inspection of our car and additional service needed to keep our car in good working order.
10/8/2024
Michael B. VERIFIED CUSTOMER
Kimberly is the best. Period.
????
10/7/2024
Robert K. VERIFIED CUSTOMER
On Wed I left my vehicle with Chris overnight for early service the next morning. Chris was off Thurs and handed the service over to Rachel. I called her the next day for an update.The key was lost. She never found the key. When Chris returned on Friday, he found the key. He then had all my service promptly completed in less then 2 hours since I needed the vehicle by 12 noon Fri. I was satisfied with the end result, but not the whole experience.
10/6/2024
Anne Z. VERIFIED CUSTOMER
Bernardo Dewes is an outstanding representative of Lexus Carlsbad and makes our service experience a very good one each time!
10/5/2024
Yexi B. VERIFIED CUSTOMER
Great team.
10/5/2024
Susan W. VERIFIED CUSTOMER
Chris was great and the entire team in service is accommmodating, attentive, and customer service driven. Thank you for great experience Lexus Carlsbad.
10/5/2024
Lynn H. VERIFIED CUSTOMER
Chris is great!
10/5/2024
Frank B. VERIFIED CUSTOMER
Bernardo explained what the service would include and had my car ready at the exact time expected. I’m very satisfied with today’s service.
10/5/2024
Gregory M. VERIFIED CUSTOMER
Tom was caring and trustworthy. I appreciate his following through with my issues.
10/5/2024
Kent U. VERIFIED CUSTOMER
Bernado outstanding service advisor
10/5/2024
Paulette A. VERIFIED CUSTOMER
Very expensive service. No car wash
10/4/2024
Nicholas P. VERIFIED CUSTOMER
Ms. Porter is OUTSTANDING!! On a scale of 1 to 10, I give Ms. Porter an 11.
Thank you.
10/4/2024
Cathy P. VERIFIED CUSTOMER
Your oil change prices are outrageous!
10/4/2024
Dana P. VERIFIED CUSTOMER
Kim Porter is great!!
Excellent service!!
10/4/2024
Sose O. VERIFIED CUSTOMER
It was my first time coming to Lexus for service (also my first Lexus) and it was a great experience.
10/4/2024
Kai C. VERIFIED CUSTOMER
It was my first time at this dealership, and Kim made me feel welcomed.
10/4/2024
Anibal A. VERIFIED CUSTOMER
Great customer service.
10/4/2024
Paul F. VERIFIED CUSTOMER
Bernardo did a great job staying on top of my vehicle issue after the original service was not completed properly. It would be nice if all service advisors took the time to understand their customers concerns as well as him.