Took longer than I expected but I’m thankful my car was still able to get fixed. ??
1/6/2024
Steve H. VERIFIED CUSTOMER
Kim was great! Gave us options on our repairs, set me up with a loaner and coordinated with us when the repairs were completed.
1/6/2024
Beverly P. VERIFIED CUSTOMER
Bernardo is
Bernardo is An amazing service representative. He goes above and beyond for client satisfaction.
1/6/2024
Kim M. VERIFIED CUSTOMER
Efficient. No surprises on my bill. Everyone is always very professional.
1/6/2024
Carlos R. VERIFIED CUSTOMER
Great servicié.
1/6/2024
Richard S. VERIFIED CUSTOMER
Kim was excellent to work with. So far i have been very impressed with the Lexus team customer service provided
1/6/2024
Dee M. VERIFIED CUSTOMER
Tom has been a great help with my service needs
1/5/2024
Elizabeth G. VERIFIED CUSTOMER
I've been a customer for many years, and I can confidently say that Kim is a Rockstar service agent. My car service appointments have become something I look forward to because of her outstanding service. Kim is not only exceptionally skilled but also makes the entire process seem effortless. Unlike some of my friends who share less positive experiences with their Lexus dealerships, I feel fortunate to have nothing but praise for my Lexus location. Kudos to Kim and the entire team – you guys are the best!
1/5/2024
Susan B. VERIFIED CUSTOMER
Chris was great Easey Peasy !
Smikes
1/5/2024
Jeanne L. VERIFIED CUSTOMER
Tom did a great job. Appreciate him getting me in and out in a very timely manner and the communication throughout was excellent.
1/4/2024
Angelo L. VERIFIED CUSTOMER
This was my first time servicing my vehicle at Lexus of Carlsbad. Kimberly was very professional. Definitely will be back there again. Your operation was very smooth and seamless. From beginning to end
1/4/2024
Francis V. VERIFIED CUSTOMER
He was very nice and professional.
1/4/2024
Michael G. VERIFIED CUSTOMER
Chris is amazing to work with. He explains everything to me and is so kind and friendly. Pleasure to work with.
1/4/2024
Alma C. VERIFIED CUSTOMER
I did not receive any updates about my car. I texted and called. I received a callback after I left a voicemail. I understood I most likely needed a new tire, but to receive no updates was extremely unexpected.
1/4/2024
Dana C. VERIFIED CUSTOMER
Ryan was very communicative and responsive
1/4/2024
Michael R. VERIFIED CUSTOMER
Completely satisfied as usual with the service of Lexus Carlsbad!!! Great work!!!
1/3/2024
Magali Q. VERIFIED CUSTOMER
This was the best experience I’ve had at the service department since I’ve been coming here. Bernardo was very polite and communicative which is highly appreciated