Alex efficiently handled my service needs upon my arrival and was always courteous when informing me of the progress of the service. 5/5 Stars!
1/3/2024
Robert C. VERIFIED CUSTOMER
All good from timely appointment to car loaner. Car was finished the same day and maintenance was completed as agreed. Thank you!!
1/1/2024
Barbara R. VERIFIED CUSTOMER
Ryan was exceptional!
1/1/2024
Lynne L. VERIFIED CUSTOMER
Great and efficient service
12/31/2023
Steven F. VERIFIED CUSTOMER
Excellent and flexible and great communication
12/30/2023
Hamideh M. VERIFIED CUSTOMER
Bernando Dewes provided exceptional customer service as he kept me updated throughout the entire process. When I had a question he informed me and responded promptly and professionally. Overall, my experience with Bernardo was outstanding, because of this proficient service I received I am confident that Lexus has the best reputation .
12/30/2023
Javier J. VERIFIED CUSTOMER
Tank you Bernardo for fixing my car ????
12/30/2023
Carolyn M. VERIFIED CUSTOMER
All excellent and timely
12/30/2023
Donna J. VERIFIED CUSTOMER
I’m always treated with the greatest respect at Lexus Carlsbad. Thank you for your fine service.
12/29/2023
Katherine S. VERIFIED CUSTOMER
Thanks
12/29/2023
Stephen T. VERIFIED CUSTOMER
Great customer service. Kept me updated when needed.
12/29/2023
Mark K. VERIFIED CUSTOMER
Kimberly was pleasant, friendly and outstanding answering my questions.
12/29/2023
Timothy S. VERIFIED CUSTOMER
Pleasant experience!
12/29/2023
Janet W. VERIFIED CUSTOMER
Excellent service and Ryan was very helpful with his information and wonderful advice… I very much appreciated it!!????????
12/29/2023
Aracelia Salazar. VERIFIED CUSTOMER
Todo muy bien
12/29/2023
Gary V. VERIFIED CUSTOMER
Why didn’t my tires get rotated with 14,422 miles on my odometer and with my dashboard being lit up with the word’s MAINTENANCE REQUIRED, CONTACT LEXUS SERVICE Department. ????
12/29/2023
Roger G. VERIFIED CUSTOMER
Great people in your service department! But, you already knew that.
12/29/2023
Elaine N. VERIFIED CUSTOMER
Bernardo is an amazing customer service specialist. I have had him 3 times now and will continue to request him
12/29/2023
Michael H. VERIFIED CUSTOMER
Kimberly is absolutely fantastic, as is Julian who assisted me with an issue on my passcode with the Nav system. They both are a credit to Lexus and its customers. Thank you Kimberly and Julian.