You all handle business!!! That is all I want Straight forward no BS
12/8/2023
Stuart R. VERIFIED CUSTOMER
Service completed in the promised time frame
12/8/2023
Lisa C. VERIFIED CUSTOMER
1st time I took my car in for service at Carlsbad dealer and Chris was helping with my car. He was very nice and very helpful agent. He provided me with a great service. Overall I had a great experience and if my car has any more problems I’ll bring my car to Carlsbad Lexus dealer again. ????
12/8/2023
Dominick H. VERIFIED CUSTOMER
I picked up my vehicle while dark out and when I got home in my garage lighting I found that my vehicle came back with scratches and the quality of the work performed was far less satisfactory.
12/8/2023
Deanna C. VERIFIED CUSTOMER
My only comment is they washed my car which I always appreciate however, whatever they use to wipe the inside down or freshener they use has an awful smell. I noticed the same smell in the loaner car I had.
12/7/2023
Steven Hellman. VERIFIED CUSTOMER
Bernardo was thorough and helpful with the service of our 2024 NX450H. He acknowledged that I waited at the dealership, and completed the service on my car earlier than originally estimated.
12/7/2023
Aki T. VERIFIED CUSTOMER
Kimberly
was beautiful and very kind. She had excellent customer service
She explained what needed to be done with my vehicle and it would only take an 1 1/2 I didn’t have to wait any longer.
12/7/2023
Douglas M. VERIFIED CUSTOMER
All involved did the usual great service I have come to expect from Lexus
12/7/2023
Margaret M. VERIFIED CUSTOMER
Excellent service, especially Alex went above and beyond any expectation. Thank you
12/7/2023
Benjamin L. VERIFIED CUSTOMER
Alex was very sweet he went out to look for me explained the details on what was going to happen with my car. I appreciate his help. I hope to see him again on my next trip to Lexus Carlsbad to service on my car for the 10k mileage
12/7/2023
Kathleen W. VERIFIED CUSTOMER
Chris and Tom have been very helpful and professional ..
And on my way in a timely manner. Thank U
12/7/2023
Lisa C. VERIFIED CUSTOMER
Bernado was caring, knowlegeable and efficient. Incredible experience!!!
12/7/2023
Christine B. VERIFIED CUSTOMER
Thx!
12/7/2023
James H. VERIFIED CUSTOMER
Great service department! One of main reasons I’m staying with the brand!
12/7/2023
Duane D. VERIFIED CUSTOMER
Great work -
12/6/2023
Susan R. VERIFIED CUSTOMER
I feel Ryan listened to me and helped get the service I neefed.
12/6/2023
Reyna T. VERIFIED CUSTOMER
Thank you for the excellent service
12/6/2023
Angie S. VERIFIED CUSTOMER
I was afforded a world-class customer service today not just by Kim Porter, but also by Kumar (complimentary car wash). He made sure the car wiped dry when I shared that my car was wet and/or not wiped dry completely. Most of all, I appreciate that Randy, manager gave me my new programmed second key with its shank. All that was handed to me when I bought my car on May 19, 2023, was a lone key and nothing else aside from financial papers. Thanks a million, Lexus Carlsbad for affording me a world-class customer service today, Dec. 5, 2023.
12/5/2023
Doug D. VERIFIED CUSTOMER
Always very good, Bernardo is always accommodating, generally completed on time, the loaner makes it all work, especially for the folks that work every day!
12/5/2023
Carol S. VERIFIED CUSTOMER
Great service as always ????..my 4th Lexus & always very pleased with the process & the people at Lexus Carlsbad