The service was fine. The behavior of one employee working in the service department was truly disappointing. I voiced my concern to the service manager who told me that he would “handle it”. I hope he did because surely you don’t want women that walk through your service department to feel as uncomfortable as I did today. I felt as though I was walking through a high school or prison instead of a luxury car dealership.
3/19/2024
Krysten H. VERIFIED CUSTOMER
Thank you!
3/18/2024
Brandon S. VERIFIED CUSTOMER
System won't allow me to pay bill??
3/18/2024
Ryan R. VERIFIED CUSTOMER
Great friendly staff but your yes or no first question made no sense.
3/13/2024
John S. VERIFIED CUSTOMER
I already spoke with my service sales person and I am still not happy. I came in thinking that this visit would be a simple oil change, but I was told that this maintenance was a big one which could take a couple days and ~$4k. Boy did your company take me to the cleaners. The work done was a basic oil change with a couple other small items (4 hours in the shop and could only have been 1-2 hours of actual work), but you still charged me for 8 hours at $260/hr and all the other heavy markups $3,908. You won this time but I am going to have to go elsewhere. I don’t treat my customers this way and I don’t work with companies that act this way. You can call me if you want (****-****-xxxx).
3/8/2024
Tom K. VERIFIED CUSTOMER
Madalyn was awesome as usual. Very professional and courteous.
3/6/2024
Tom K. VERIFIED CUSTOMER
Madalyn was outstanding and I really enjoyed seeing the videos throughout the process. First time seeing this. See you tomorrow for my other ride. Tom
3/5/2024
Patrick D. VERIFIED CUSTOMER
Great team and always helpful
3/4/2024
Michelle Y. VERIFIED CUSTOMER
I would likeverbal communication. I appreciate having a written record of communication exchanges but today I noticed a difference in what was texted vs what is on the invoice
3/4/2024
Anthony M. VERIFIED CUSTOMER
Maddy was attentive, courteous and took charge to get my car done promptly. She also had knowledge of some technical things I asked and then looked up quickly, the one item she didn’t know to get my answer. Well done
3/2/2024
Jessica D. VERIFIED CUSTOMER
Had my car for a week, unable to diagnose. Picked up the car and the problem happened the same evening.
2/29/2024
Dylan B. VERIFIED CUSTOMER
She’s the best.
2/28/2024
Brian C. VERIFIED CUSTOMER
Not satisfied. Service isn’t the problem, the car is
2/26/2024
Veronica B. VERIFIED CUSTOMER
Madalyn always is top notch.
2/24/2024
Domenic V. VERIFIED CUSTOMER
Suzanne was amazing to work with. Truly professional in every way. I was in a bad spot with my prior Alfa and the team at the dealership works quickly to place me into a new Alfa all while keeping my situation financially in front of mind. All around great experience
2/15/2024
Dave D. VERIFIED CUSTOMER
If it wasn’t for Madalyn ****’ excellent customer service skills, I WOULD NEVER take my Alfa Romeo to your dealership…that ‘new guy’ (service rep) you recently hired?…not good! Madalyn always goes above and beyond her services. If I decide to take my vehicle to your dealership, I ONLY want to deal with Madalyn. Even my wife compliments her….
Also, find your pricing structure on ALL particular services, a bit obscene and gouging! Come on, $2k for 40k mile service? $600 for battery change?
Dave ****-****-xxxx
2/11/2024
Oleg O. VERIFIED CUSTOMER
Madalyn was great! Very attentive and helping. She deserves a raise!
2/11/2024
Michael H. VERIFIED CUSTOMER
Both my service agents were fantastic. I live near the Sarasota Masarati location but the service was so bad. Masarati St Pete is worth the drive because of the customer service. Thank you
2/10/2024
Stacey C. VERIFIED CUSTOMER
Thanks
2/7/2024
Kathleen C. VERIFIED CUSTOMER
Always a great service experience, and we were given an office to work in while we waited for our vehicle.