Maserati Alfa Romeo of St. Petersburg Auto Repair Service

Madalyn was very professional and friendly. Cheers

Best customer service

Had a great experience with Maddie today! She was very kind and greeted us with a smile. She explained the process, how long the wait was and wished us well. Really convenient paying via my phone.

On time and good price

great job! Madalyn is awesome.

Mike is truly a gem in your industry.. I give him 5 stars !!

I shouldn’t have to wait 3hrs for an oil change especially, when I make an appointment in advance. That is lousy service if you ask me.

The Saint Petersburg Alfa Romeo is the best service I have received from ANY dealership! I have an Audi as well, the service is much better at Saint Petersburg Alfa! I recommend to anyone to purchase from your dealership. Timothy Brian Craig.

Madalyn is an excellent service advisor.

Great service department and great text updates

The team got me squeezed in the same day I had a roadside emergency. Took care of my service while I was at work and had my car ready for me to pick up after work. Was able to make my payment through the web portal when the service was done which was quick and easy. Overall really good experience with my service. Thanks!

Ms. Madalyn is awesome at checking in the car and keeping me updated. Also the technician Mr. Kenny is wonderful at taking care of the car. The cash wash team did a great job at washing made it look shinny and vacuuming interior. Over all I am highly satisfied with the work put in to take care of my car. Which helps to keep the car in good working condition and pleasant to drive it. Thanks to your team.

Madalyn is AMAZING! No matter what she always has a positive attitude and goes above and beyond with anything I've thrown at her. We need more Madalyn's in the world.

Madalyn - was outstanding along with the rest of the team.

Had to call 4 times to find out the status of my car. Had new tire put on, but air pressure on all tires were not checked. No one smiles in your dealership. Unfortunately, this dealership is not a friendly place and no one seems happy in the building. I’ve bought a lot of cars and many dealerships and this is the worst. My best experiences have been ALL the BMW dealerships, they treat their clients kindly and makes them feel important. I will probably go back to BMW

We just purchased our Tonale’. It should be 3 years before we are interested in a trade.

I feel Madalyn is a major asset to your company as things couldn’t have gone faster or better. 5 stars for your service department and valet service for customers.

Fantastic team great service, friendly knowledgeable

My point of reference for quality auto service is Audi Clearwater. Firstly, the VIN for my father's vehicle (2022 Levante) did not register when attempting to book a service appointment through your online portal. Next, I attempted to use the live chat function;however, representative responses, albeit polite, were delayed (significantly greater than what you would expect that task to take when seeing a live service advisor). Even after receiving a message from the online representative that the appointment had been booked through the chat, I did not receive any email or text-message confirmation. Thus, I had to call in to book the appointment. This was a smooth experience, and thus I have no complaints with the appointment scheduled via phone. After dropping off the car however, I did not receive any information as to the results of the multi-point inspection, and was shown a charge of $377.50 without any explanation as to the rationale behind it. I believe that my service (tire replacement) was actually covered under warranty. I was shown that my service advisor was Madalyn, but my advisor was actually another individual (whose name was Mark I believe, but could be wrong). I attempted to send a message via the documentation portal, but was not given a response. Overall, I would rate the experience a 2.5/5. The actual provision of service by my advisor and the explanation of services was done well. However, based on my personal experience, I would argue that your current tech portal isn't properly consolidating and retrieving the proper database information. I'm unsure whether these problems may have been due to my request to switch the main contact on the account from my father ( who is currently out of the country) to myself. I realize that your customer base likely utilizes phone contact to a much greater degree than text/online portals, but this is likely to change in the future. At Audi clearwater, I was given consistent updates regarding the service procedure and how long it would take, and when I would be able to pick the vehicle up. I was given a link to my lyft service where I could then also give a gratuity (an option that was missing from Maserati). I hope that this feedback helps in improving your customer service, I bear no ill-will; I simply wanted to share my experience so that it may aid in reducing another customer's frustrations. Thanks

Excellent service! Madalyn communicated well through text and was very prompt with her responses.