Roger was great to work with. He kept me informed throughout the whole service and made sure everything was completed that needed to be done.
7/30/2022
Chris B. VERIFIED CUSTOMER
Mike Fallin is terrific and professional
7/29/2022
Jerry R. VERIFIED CUSTOMER
Michael was exceedingly helpful and professional. He was a pleasure to work with and although I hope my car doesn’t need any maintenance anytime soon I would be glad to work with him again. I cannot stress how well he handled my unusual situation and specific needs. He kept me up to date with frequent texts and allayed any concerns that I may have had. I think he is a real asset to your service department, because of his professionalism and friendliness by experience was almost completely stress-free. Mr. Fallon gets my highest rating, 10 out of 10!
7/28/2022
Edgar M. VERIFIED CUSTOMER
I am satisfied with Roger and every one’ service performance. car is driving great!!
7/26/2022
Bill L. VERIFIED CUSTOMER
Best service.????????
7/26/2022
ILIANA A. VERIFIED CUSTOMER
I had a great experience with all the team who made very smoothly my purchase and I thank all for that!
7/26/2022
Jon M. VERIFIED CUSTOMER
Roger was great and very nice
7/25/2022
Patrick B. VERIFIED CUSTOMER
I ended up getting charged $995 juat to close out my lease and pay for the car. I find that was an excessive fee for simply handling the transfer
7/24/2022
Timothy R. VERIFIED CUSTOMER
Ok
7/23/2022
Michael L. VERIFIED CUSTOMER
Mike is a great guy. He always takes very good care of my car. I always ask for him.
7/22/2022
Roopal S. VERIFIED CUSTOMER
Thank you for Now.
7/22/2022
Delmas G. VERIFIED CUSTOMER
I may be interested in purchasing a Stelvio but we will be out of town for the next week. I will try to see you when we get back.
Delmas G
7/22/2022
Nathaniel E. VERIFIED CUSTOMER
Michael was fantastic. He was able to provide me with valuable advice with my vehicle.
7/17/2022
Mario C. VERIFIED CUSTOMER
Roger Harris customer service and especially customer recovery skills are a disgrace! Not what I, or any reasonable person, would expect from a representative of an Alfa Romeo / Maserati dealer. The way I received my vehicle, after two weeks, is completely unacceptable; broken glass left in the rear compartment and broken glass inside the rear door. Obviously the vehicle was not properly inspected prior to delivery to me, your customer.
When I voiced my displeasure, what I got from your employee was: “I can’t fix it now; I will give you the rental car back and contact you when it’s done.”
I again voiced my disappointment and asked to speak to the GM. His answer was: “What’s he going to do?” Again, escalating my frustration instead of apologizing. One of his statements to me was: “I was a cop in Texas”. That was a personal threat. I take that very seriously!
Sincerely,
Mario C
7/16/2022
David J. VERIFIED CUSTOMER
Excellent service!
7/16/2022
Adam W. VERIFIED CUSTOMER
Michael Fallin has given me exceptional service for my Giulia on a number of occasions. In addition to routine maintenance, I’ve had a couple emergencies including a flat tire and a dysfunctional starter and Michael has gotten me taken care of properly every time. He is one of the reasons I will look to get another Alfa Romeo
7/11/2022
Leah T. VERIFIED CUSTOMER
Roger went above and beyond to ensure my car was also washed and vacuumed. Great service.
7/10/2022
Cassandra B. VERIFIED CUSTOMER
Roger was very courteous and a pleasure to work with.
7/10/2022
Maria B. VERIFIED CUSTOMER
Mike is great! He is a real asset for your dealership. You should double his pay and give him a MC20!
7/8/2022
Nicholas C. VERIFIED CUSTOMER
No loaner car, stuck in my house for 2 days with no car. Mike was great, as always.