I had a 1:00 O’clock appointment,,, The car didn’t get
Serviced until 2:20, What are you a dang Doctors Office…
Your Company inconvenienced me for alot long than necessary. Because of a recall, ,,, My Ford Bronco had a recall and they came to my house and didn’t inconvenience me. You offered me nothing for the prolonged delay..
You service is very poor… I have bought 3 different vehicles from your dealership and this is the worse service I’ve received from this new ownership this past two visits, first one for a simple oil change and second one for a recall! Makes me want to trade my vehicle in and just go down to one vehicle and never buy from your company again due to the service!
Respectfully,
Gary Strugala
6/8/2024
Ira S. VERIFIED CUSTOMER
Extremely dissatisfied and disappointed
6/8/2024
Jean F. VERIFIED CUSTOMER
Had a nail in my tire. Also strange thump that started after it was there in March. Alignment was done without prior authorization last week. Car was not pulling to one side. Had alignment done in November. Thump is still there. My husband is bringing it back in tomorrow. Hoping for a loaner this time. And hoping they know how to fix the thumping noise. There was no alignment report for the before. Only the after. Husband was concerned about that report still showing red. Not sure what that means.
6/5/2024
Tom W. VERIFIED CUSTOMER
Great job as always!
6/4/2024
Donna F. VERIFIED CUSTOMER
Very pleased to work with Maddie - she is so professional and extremely patient with everyone-
Super easy to talk to and definitely knows her job
Thanks
Donna
6/1/2024
Melinda T. VERIFIED CUSTOMER
I'm assuming Madalyn is a woman but it was a man who I dealt with
???
6/1/2024
Alan P. VERIFIED CUSTOMER
Very helpful and appreciated quick fix and replacement of a flat tire. Thanks!
5/30/2024
Cheryl B. VERIFIED CUSTOMER
Great service. Really appreciate the staff
5/24/2024
Serge L. VERIFIED CUSTOMER
The Service Manager was excellent. Frankly I switched to that a dealership bc of her. She is a true professional N she is devoted to her duty by threatening the customer well!!!
5/24/2024
Justin D. VERIFIED CUSTOMER
Madalyn deserves the highest praise for her outstanding customer service. She went above and beyond to ensure a smooth and positive experience. Her friendliness, knowledge, and genuine care made a world of difference. She's a true asset.
5/23/2024
Michael M. VERIFIED CUSTOMER
Madalyn & Seth are a great team! Thank you for all your help!
5/23/2024
Stanley S. VERIFIED CUSTOMER
Would like you to know Madalyn did an excellent job in taking care of me and so did Seth. Everyone was extremely help full to my situation. Thank you!
5/22/2024
Elsa J. VERIFIED CUSTOMER
I was very disappointed with the service, I had a flat tire and they were not able to take care of it, did not have the tires, I needed to wait 2 days for the tire. I still don't know why my tires were so bad the car is 2020 and only 20,500 miles. I left a message to change the filter and oil, NOT DONE. I went in and picked up my car.
5/21/2024
John D. VERIFIED CUSTOMER
10 out of 10. Great service
5/19/2024
Robert I. VERIFIED CUSTOMER
Seth was great! He handled a concern with my car in an efficient and professional manner.
5/18/2024
Steve S. VERIFIED CUSTOMER
Great customer service by the service department. They were really helpful!
5/17/2024
Shannon W. VERIFIED CUSTOMER
Great staff, they are wonderful!
5/17/2024
Dennis M. VERIFIED CUSTOMER
Seth was great to work with!!!
5/17/2024
Frank V. VERIFIED CUSTOMER
Seth and Madalyn. Took care of all my issues in a timely manner. Great job
5/16/2024
Jean M. VERIFIED CUSTOMER
A horrible experience, an epic abject failure. Sadly, I’ve had several opportunities to experience service at your dealership. Although never a pleasurable event when bringing a vehicle in for service, the first few occasions went well. This last service event was an excrement show from start to finish.