I bought my 2020 Escape from Star Ford and have enjoyed excellent professional service every visit. They are friendly and extremely helpful. I have only taken my car to them and will continues to do so because I trust them.
5/8/2024
Kimbre P. VERIFIED CUSTOMER
Great service and an awesome advisor. Keep her around! Thank you Star Ford!
5/1/2024
Billy U. VERIFIED CUSTOMER
The service was awesome!
4/27/2024
Paxton B. VERIFIED CUSTOMER
You guys are the reason we drive from Midland to Big Spring. Thanks for the great service.
4/26/2024
Diane A. VERIFIED CUSTOMER
Thank You Kendra for all your help and knowledge. Kind and friendly.
4/26/2024
Daryn F. VERIFIED CUSTOMER
Kimbre is the best!!
4/25/2024
Zenon G. VERIFIED CUSTOMER
Everything went well. My only comment is, there was no person or sign to greet your customers and let them know where to go when arriving. I have been several Ford dealership service centers. This is the first dealership that doesn't greet their customers. Makes for an awkward first impression. You should try a 5 star rated dealership you will be amazed. I hope this helps everything else was great.
4/23/2024
Michael M. VERIFIED CUSTOMER
Very professional service Kimbre was very helpful in getting my issue fixed and worked out!
4/23/2024
Mark C. VERIFIED CUSTOMER
Great service department, thanks
4/20/2024
Power Standard. VERIFIED CUSTOMER
????
4/20/2024
John H. VERIFIED CUSTOMER
Kimbre was very helpful throughout to entire process of setting up the appointment, checking my vehicle in, and keeping me informed of the progress of the job until work was completed. Check out and payment was also handled in an excellent manner.
4/20/2024
Elizabeth F. VERIFIED CUSTOMER
When I try to use my Ford pass to schedule an appointment it did not let me schedule the appointment that may need to be fixed. So I Google Ford star Big Spring Texas. When I dialed the number I did not have a clue that the Dodge place answered the line. I asked them that I need to make an appointment and the app does not work thinking that they were the forward house they told me that they don't have appointments it's first come first serve. So I showed up to the Ford house the next day and the lady told me that it's by appointment only. I think this needs to be corrected because it is misleading and I almost did not get to have my oil change on my vehicle. Also the forecast app says I can select the works service. But the associates tell me that I have to have a coupon for that. I have not received any coupons in the mail or by email so I think that that is misleading as well.
4/17/2024
Lois L. VERIFIED CUSTOMER
Thank you for having such wonderful staff
4/14/2024
James W. VERIFIED CUSTOMER
Great customer service.
4/12/2024
Mary R. VERIFIED CUSTOMER
Wonderful service. Great customer service
4/11/2024
Kathy S. VERIFIED CUSTOMER
It was too costly
4/6/2024
Warren M. VERIFIED CUSTOMER
Great service
4/5/2024
Stacey E. VERIFIED CUSTOMER
Okay!
4/5/2024
Rodney B. VERIFIED CUSTOMER
The services provided was a good a it gets. The service advisor kept me informed the whole time my vehicle was in for service. Great job.
3/29/2024
Headlee B. VERIFIED CUSTOMER
Great and fast service very nice people very satisfied