Todd was great! He called and explained everything and he also checked in on changes and pricing before proceeding. Thank you!
5/23/2023
Patricia O. VERIFIED CUSTOMER
Kathleen wss friendly & professional, gave me an accurate quote on the services I needed. She notified me by text that my vehicle was ready & came to get me from the waiting area.
5/22/2023
Bartholomew L. VERIFIED CUSTOMER
Jamie is excellent; in and out for inspection in record time. Waiting room outstanding I will return next month when spouse CR-V due. Thanks for providing a phenomenal resource
5/22/2023
Marcia R. VERIFIED CUSTOMER
They were suppose to compete a Multi Point Inspection but not sure if it was completed because not on paper work
5/21/2023
Mary W. VERIFIED CUSTOMER
Joel was amazing. Friendly, helpful and knowledgeable. My experience with Ron Bouchard Honda’s service team is always a good - no, a great - one!
5/20/2023
Nicole V. VERIFIED CUSTOMER
Exceptional service is hard to come by these days. Katie 100% delivered.
5/20/2023
Donna B. VERIFIED CUSTOMER
Wanted to get an oil change and tire rotation 288 dollars very expensive. Last year they sent out a coupon in the mail. I was waiting for my car and in the waiting room they have a sign text rbouchard1 to 645244 to get 10 dollars off. But said expired 12/22/22 Leominster waiting room just to let you know
5/20/2023
Nancy F. VERIFIED CUSTOMER
Joel is the best!
5/20/2023
Donna D. VERIFIED CUSTOMER
Issue with vehicle not resolved! Simple things like resetting low air in tires not reset, vehicle needs service not reset. Need to schedule brake replacement. No coupon for car wash given after requesting it. Price was high for front brake replacement
5/19/2023
David L. VERIFIED CUSTOMER
Todd gets an A plus.
5/19/2023
Patricia S. VERIFIED CUSTOMER
Job well done
5/19/2023
Gisela M. VERIFIED CUSTOMER
Appreciate quick response to appointment and service was also quick and gave us timely feed back to pick up our Fit.
Thanks very much
5/19/2023
Brian C. VERIFIED CUSTOMER
Thanks, again, Joel! I’ll let you know if I have any questions or issues with my car.
5/18/2023
James G. VERIFIED CUSTOMER
Your new surprise fee to use a credit card is a real disappointment. Your service manager said your company researched it, and it’s legal.
My research says it’s not. Just bring $3300.00 in cash he said! He did finally wave the fee.
I wasn’t charged a card fee the last 3 visits to your dealership.
I’m new to the area, and was hoping I had found a good place to get my vehicle serviced. I already feel I pay a premium to get serviced by a Honda dealer, but up until now I felt it was worth it.
Problem #2. My fog light was hit by a **** 3 years ago. I taped over the broken lens with tough clear tape. (It still worked) In most people’s opinion this does not pose a safety hazard to me or others. I don’t even use the lights, but they came with the package. This is its third inspection with the tape cover, the last being your dealership. I was offered to skip the inspection and “try” to take it elsewhere. I opted for your $300 solution, as I’m leaving town for a while, and don’t want to chance being un inspected.
Two negatives in one visit left me not very happy with your service. My service advisor was good, these things are not his fault.
5/18/2023
Mary Kate. VERIFIED CUSTOMER
Thank you for the excellent service. Wonderful as always!
5/18/2023
Antonia P. VERIFIED CUSTOMER
I am a satisfied customer. Joel went above and beyond to help me
5/18/2023
James Q. VERIFIED CUSTOMER
Thanks
5/18/2023
Kristen C. VERIFIED CUSTOMER
There was a severe lack of communication throughout the whole process and nothing actually got resolved. Instead, I went without my car for 24 hours without any progress being made or effort to communicate before closing on either Friday or Saturday.
5/17/2023
Linda B. VERIFIED CUSTOMER
Katie was great!! I’ll definitely be back for future service at Ron Bouchard Honda!