When, I came in on Saturday June 8 th for the $89.99 oil change & tire rotation coupon I was meet by A lady ( I forgot her name???) she was friendly,& nice !!!!
The wait this time was just about a hour!!!!
Then ( what's her name???) told the Honda Civic was all and told me that the front breaker was starting to show some wear & tear recommend to get those replaced in about 6 months??? I had a feeling about about that!!!
I asked her if the car was ready for & pass MA car inspection????
She replied with a YES!!!!
So, I paid & using my debit card & I did get another saving coupon bonus and I think the final bill for oil change+ tire rotation was $83.00
Which, on today's economy means it's a good bargain!!!!!
I think that I was have to in this matter!!!!
THANKS!!!!!
6/14/2024
Jeffrey R. VERIFIED CUSTOMER
I was very pleased with the service and the representative.
6/14/2024
Terrence G. VERIFIED CUSTOMER
Communication was absolutely awful. I used the text service. I used the phone service. I left messages with secretaries. I went nearly two days with almost no communication which is completely unacceptable. During that time I had to rely on my sister to come and get me my wife or daughter for various appointments that we didn't have a heads up that the car would be gone for. I'm not even sure if the oil change I requested was done. Unfortunately this is not the first time I've had issues at this dealership and I'm convinced that it is a mistake to keep coming as it many times results in some mishap. It's unfortunate because it is so close to my home and the others are much further away but have offered a consistently high level of service.
6/14/2024
Nicolas D. VERIFIED CUSTOMER
I wanted to shout out Katie, Dillon, Jamie and Lauren from sales.
During every interaction the team was thoughtful, proactive, and friendly.
As a brand builder / marketing professional - I know how valuable a consistent, delightful customer experience is. This team delivered just that.
Thanks - I’ll definitely be doing my car business with Ron Bouchard Honda in the future.
6/13/2024
Barry M. VERIFIED CUSTOMER
Road test
6/13/2024
Deborah H. VERIFIED CUSTOMER
Jim was incredible and provided the best customer experience. Thank you.
6/13/2024
Alessandra D. VERIFIED CUSTOMER
We brought the car to Honda, talked about the issue. They were unable to identify the problem, they changed battery even we saying that was not battery issue.
We also showed videos
6/13/2024
James P. VERIFIED CUSTOMER
Cost me an extra $45 for using a credit card? Why do you think it’s ok to pass along a bank fee to your customers? Are you a convenience store with an atm in the corner or a major car dealership? Jiffy lube doesn’t have a credit card fee last time I checked. Your team onsite is excellent and provides great service but I am going to look at all options before I do another major repair here.
6/13/2024
Mae R. VERIFIED CUSTOMER
I had a very serious situation. When I got the car inside at Honda we looked under the hood.The fuel was all over it was saturated with gas. Dillon assured me everything would be taking care of. Great guy! Great job!! Thanks Dillon.
6/13/2024
Gary W. VERIFIED CUSTOMER
Todd was very friendly & informative. He was professional and explained what services were needed and why they were needed. Job well done!!!
6/13/2024
Sandro C. VERIFIED CUSTOMER
Exceptional service and very attentive to details!
6/12/2024
Kimberly R. VERIFIED CUSTOMER
Dillon is always so helpful and takes the time to answer my questions. I greatly appreciate it!
6/12/2024
Ali R. VERIFIED CUSTOMER
Jimmy highly professional & dedicated to his job. He made sure that I’m well aware with repair and all the services. Thank you Jimmy for great work as a grear customer service agent.
6/12/2024
Elizabeth F. VERIFIED CUSTOMER
Todd went above and beyond to honor a mailed in promo coupon, after the initial transaction. With technical difficulties he kept trying to find a way to deliver a yes, instead of no. Even though the dollar amount was a small percentage of the total maintenance it counted a great deal for me.
6/12/2024
Arlene H. VERIFIED CUSTOMER
I have always been satisfied with the service. You serviced my Honda truck which I sold to you.
6/11/2024
Christie S. VERIFIED CUSTOMER
Jimmy was great! Explained everything.
6/11/2024
Jamison S. VERIFIED CUSTOMER
Very happy with his service, informative. Took care of everything in a timely manner very professional
6/10/2024
Suzanne P. VERIFIED CUSTOMER
As always, great service
6/10/2024
Lydia B. VERIFIED CUSTOMER
Jimmy was very helpful in getting my car serviced and was kind enough to deliver it to my home.