Spent over $3000 to find my car, Volvo failed to fix the problem.
1/11/2025
Gondze A. VERIFIED CUSTOMER
Thank you very much for everything you guys did. We really appreciate it
1/11/2025
Meagan A. VERIFIED CUSTOMER
Ali is wonderful at her job 10/10
1/11/2025
Clara T. VERIFIED CUSTOMER
Ali was great! Thank you!
1/11/2025
Tanya C. VERIFIED CUSTOMER
A daycare on site for puppies would have made it exceptional. Lol.
1/11/2025
Sandra P. VERIFIED CUSTOMER
Ali is wonderful and makes a long trip for service worth it!! She is a pleasure, joy, and also very professional. She’s a great asset to your company!
1/10/2025
Martin P. VERIFIED CUSTOMER
Listened to my concerns and responded in an attentive and professional manner. I give John G. and Jake J. 5+ Stars!
1/10/2025
Cecil S. VERIFIED CUSTOMER
No one greeted me in office,had to ask for help. 2 hours for oil change. Told the the informatics system not working well. Did not check. Young lady did try to help but still doesn't work right
After 2 hours was offered free car wash if I could wait anther 30 minutes.
1/10/2025
Eric P. VERIFIED CUSTOMER
Jacob is great and I've always been pleased with this dealership
1/9/2025
Patricia S. VERIFIED CUSTOMER
I was kept informed the entire time my vehicle was in for service.
1/9/2025
Thomas T. VERIFIED CUSTOMER
Service Rep Ali,is always fantastic.
Professional Curtious Friendly and Polite...
Total service process went well.
1/9/2025
Rebecca A. VERIFIED CUSTOMER
I was brought in for a service not required (again) as my car is below 5k miles. I was unable to make a service appointment via the app as no appointment availability was showing for the entire month of January for (I showed this to your manger). I decided to come in and check availability in person and was not received warmly. I was told I could not work the app (I work in tech, this is incorrect). This was not worth my time and put a bad taste in my mouth for Arrowhead Volvo and Volvo as a whole. Oh, and your teams have still failed to detail the car since purchase (though promised to complete this task three times). When I picked up my car, the screen was not working and had not been bothered to be checked by anyone. Poor show, once again.
1/8/2025
Matt I. VERIFIED CUSTOMER
Always have great service at Arrowhead. Valet and service guys were great. Just wish I could have bought my XC90 from you - was a lot tougher to negotiate with the sales mgr (not sure if she’s still there) so I got my first one in Tucson and most recent one at Courtesy.
1/8/2025
Christine S. VERIFIED CUSTOMER
I enjoyed meeting Jean Pierre and appreciated his taking time to thoroughly explain the services required.
1/8/2025
Michael R. VERIFIED CUSTOMER
Jacob delivered a perfect high quality customer experience, very professional and attention to details, Jacob communication skills are excellent, thank you
1/8/2025
Aurora R. VERIFIED CUSTOMER
Yes I am very happy with your excellent job. Only thing
I took the car for the mvp emissions testing.
I was told as well as in writing that the vehicle computer system is not ready to be tested and to come back in a couple of days after driving the car in the city. Maybe the battery was disconnected to do the work.
I will try again on the nine. I am sure it will be fine.
The AC is working great as well as the lights. Thank you so much to J. Johnson and everyone that deal with the car problem. Excellent PR.
1/8/2025
Edmer P. VERIFIED CUSTOMER
Ali is been my Advisor for so many times now and always been consistently professional, helpful, knowledgeable and courteous. She is always a 5 star on me. Thank you very much Ali.
1/8/2025
Susan S. VERIFIED CUSTOMER
Always very satisfied with the service dept at Arrowhead Volvo. Jake Johnson does a great job of meeting our needs and keeping us informed.
1/7/2025
Sean C. VERIFIED CUSTOMER
Jake is the best. He’s been my service person and advisor for 10 years, and the reason I drive across town to Arrowhead when there are many closer options.
1/7/2025
Nick D. VERIFIED CUSTOMER
Do not contact me. I was surprised by the shear volume of items that needed to be fixed. I came in for an oil change and asked him to look at roof separation. He comes back with thousands of dollars of (non-roof) fixes which weren’t a problem 2-4000 miles previous. I approved a $1,000 fix … who knows if I really needed it. But what infuriated me was the last minute 3% penalty for using a credit card. What BS. As a result I will NEVER use arrowhead Volvo again. I am a man of principle and trust me I will NEVER be back. 10 year relationship flushed down the drain because of your greed.