Jacob as always great attention to detail, gray service advisor. Have been working with him as service advisor for 9 years.
Keep it up Jacob.
3/16/2023
Russell B. VERIFIED CUSTOMER
Brian is an exceptional service rep. We have experienced a lot of service reps over the years. Brian is the best we’ve ever experienced.
Thanks!
3/16/2023
Emily N. VERIFIED CUSTOMER
Very friendly , professional , explains everything so I understand what’s going on with my car. Very personable, I trust Jake with all my car needs.
3/16/2023
Radene C. VERIFIED CUSTOMER
Brian is always friendly, professional and takes any concerns I have seriously.
3/16/2023
Sandra H. VERIFIED CUSTOMER
Ali is a huge asset to your team.
3/16/2023
Michael B. VERIFIED CUSTOMER
Ally is the very Best! So helpful and Professional.
3/16/2023
Joseph C. VERIFIED CUSTOMER
Use for future communication- not text
3/15/2023
William C. VERIFIED CUSTOMER
Fixed the internet connection problems
3/15/2023
Rob W. VERIFIED CUSTOMER
Jacob always does a great job - he’s extremely knowledgeable and responsive.
3/15/2023
Alan P. VERIFIED CUSTOMER
Always great service from Jake - very professional and personable!
3/14/2023
Steffen M. VERIFIED CUSTOMER
Very professional and provided a detailed summary of the service
3/14/2023
Clyde K. VERIFIED CUSTOMER
Brian is not pushy. He tells you what your
vehicle needs to keep youand the vehicle safe.. He let's you make the final decision ,if it is something like tirs,otherwise he recommends what needs to be accomplished ,for safety an to keep a properly maintained vehicle. and safe for the passengers and driver.
3/14/2023
Marilyn T. VERIFIED CUSTOMER
It is such a joy to do business with Arrowhead Volvo! The service was done in a timely manner, all the needs were covered and even got a car wash!
Thank You
Happy Customer
3/14/2023
William H. VERIFIED CUSTOMER
Jake is my go to service guy. Always provides outstanding customer service.
3/12/2023
Judith H. VERIFIED CUSTOMER
I’ll call Ali Monday. She is the BEST. But my car keeps telling me “I’m off line and can’t do that. In the mean time you can get directions, listen to the radio or make phone calls.” The service guy, Antonio was very polite and had had his buddy take a look but no luck. Only Ali can help.
I AM EXTREMELY FRUSTRATED WITH THIS ELECTRONIC STUFF. My car is NOT user friendly. What will you pay me to take it back? 2700 mile on it.
3/12/2023
Catherine M. VERIFIED CUSTOMER
Jacob was very helpful and knowledgeable. Two things I noticed on the inspection report, my car model was misidentified as having a 3.2 L engine, which is non turbocharged. My car is a T-6. With a 3.0 L turbocharged & supercharged i6 engine. I really was interested in getting the inspection report, some items were mentioned, and it’s nice that brakes and tire treads were checked & measured. But, windshield is obviously cracked, since the entire first half of the page ( which includes windshield) is marked green, I can’t put faith in those grades. So, I appreciated Jacob, the repair, and the info. But, was disappointed a bit either the first 1/2 page (left side) of the report. Thank you
3/11/2023
Paul D. VERIFIED CUSTOMER
Brian did a great job recognizing that a problem with the vehicle was covered by a Volvo extended warranty. The remaining work required ordering parts and took more than a week to complete. Brian texted me every couple of days to let me know how the work was going. Overall the experience was excellent.
3/11/2023
Phyllis L. VERIFIED CUSTOMER
First time at your dealership for service. All went well. Very friendly and knowledgeable staff.
3/11/2023
William S. VERIFIED CUSTOMER
Antonio always keeps me posted on status of service and I appreciate that