Ali was fantastic! Great communication, open and honest. Appreciated the ownership that was taken when mistakes were made and her solutions to problems.
11/15/2024
Ronda F. VERIFIED CUSTOMER
Frustrated that I left my car for 26+ hours just to change a battery for the stop start function, which doesn’t seem to work properly even now. Also the on-call battery needed replaced… Again…! And in 26 hours my car did not get washed, the interior did not get vacuumed and tires did not get wiped down as stated in my paperwork.
11/15/2024
Cathy L. VERIFIED CUSTOMER
Ali is the best
!
11/15/2024
Michael S. VERIFIED CUSTOMER
Jean Rachid is very professional and very courteous. A pleasure to do business with.
11/14/2024
Ethel H. VERIFIED CUSTOMER
Volvo service was perfect however the warranty company Autosmart gave both of us the run around for weeks. The Power Tran Adjustor Sean was awful
11/13/2024
Richard W. VERIFIED CUSTOMER
Jacob provided an assuring welcome. We addressed another issue needing attention. Jacob was attentive. He stayed in touch during the work process. With his help everything was timely. We were notified immediately our car was ready for pickup once work was completed. He assisted us in our review of work completed. Our experience was outstanding.
11/13/2024
Alan B. VERIFIED CUSTOMER
It was my first ever experience with Volvo service, and I appreciated the help of Jean-Pierre. He was a true professional and understood when I declined the multi-point inspection and complimentary car wash due to time constraints on my part. I plan on returning for service in the future.
11/13/2024
Benjamin C. VERIFIED CUSTOMER
Always great service from Ali. Appreciate the updates and getting me in and out.
11/13/2024
Furrokh C. VERIFIED CUSTOMER
Jean-Pierre was very courteous and helpful .. Provided me with a loaner as without any fuss as I told him I cannot be without a single car at home .. Jean-Pierre was professional and easy to work with !! thanks Jean-Pierre !
11/13/2024
Michael Z. VERIFIED CUSTOMER
Jake Johnson is awesome
You should give him a raise
Michael Z
11/12/2024
Suzy B. VERIFIED CUSTOMER
Ali is amazing. I am happy she is my service advisor. Great for Volvo and her customers.
11/12/2024
Alex C. VERIFIED CUSTOMER
Ali is the best. She truly makes me and my family feel like we are valued.
She always takes the best care of us. Thank you Ali!!
11/12/2024
Harry M. VERIFIED CUSTOMER
Very good service
11/12/2024
Karen G. VERIFIED CUSTOMER
I was driving across country when my engine light came on indicating the start/stop battery died. My car was packed to the ceiling and I had my dog with me. But a very stressful situation was quickly resolved and I received excellent customer service! I especially want to recognize and thank Ali Crissman for going above and beyond! Thanks for being there in a pinch!
11/12/2024
Mary M. VERIFIED CUSTOMER
Manager John handled the problems that came up and the man who picked up and dropped off our car , Mr Hernandez?, was very nice and friendly.
11/11/2024
Thomas B. VERIFIED CUSTOMER
Communication from Antonio was great. This was my first time using the VILVO service center and was impressed with Antonio’s prompt updates via video, text, and phone. Thank you!
11/10/2024
Peter B. VERIFIED CUSTOMER
I very much appreciate Jean for good service and good communication provided. That is the kind of service I hope for and so I am grateful. -pete boyle