Our first experience at Arrowhead was a good one. Jean was friendly and attentive. We will come back for our next service.
11/7/2024
Garry B. VERIFIED CUSTOMER
Jake is always great to work with
11/7/2024
Peggy H. VERIFIED CUSTOMER
Jacob Johnson has been our service representative for several years. We have confidence and trust in him. We’re always pleased with his assessments of our car.
11/7/2024
Rommel M. VERIFIED CUSTOMER
Jake is very attentive Listens carefully to customer needs and concerns. Builds customer confidence through honesty and transparency. Shows understanding of the customer’s situation and emotions. Willing to answer questions and explain it thoroughly.
11/6/2024
Monte C. VERIFIED CUSTOMER
Antonio always clearly explains what is being done to my car and always seems to have a good estimate as to when the work will be completed.
11/5/2024
Malcolm U. VERIFIED CUSTOMER
Great service
11/5/2024
Roger N. VERIFIED CUSTOMER
Antonio was excellent to work with. Courteous, knowledgeable, addressed my concerns. Very sincere. A pleasure to work with.
11/5/2024
Bob B. VERIFIED CUSTOMER
As usual Antonio did a great job managing my car repair rides back and forth and explaining what happened. Nothing but good things to say about Antonio.
11/5/2024
Yort Resort. VERIFIED CUSTOMER
Jake was extremely professional and thorough. We look forward to the opportunity to provide feedback in the next couple days about the experience.
11/3/2024
Jason H. VERIFIED CUSTOMER
Very impressed by the level of service I received from the porter to the advisor
11/3/2024
Stephen M. VERIFIED CUSTOMER
In my opinion Ali is your best service rep. She didn't just patch the problem, she followed through and fixed the problem. She definitely did a job above what was expected. My thanks go out to her and the technician that worked with her.
11/2/2024
Jane C. VERIFIED CUSTOMER
Thanks
11/2/2024
Steven L. VERIFIED CUSTOMER
Very please with the quality of our repair and the communication from Antonio. Thanks!
11/2/2024
Amal H. VERIFIED CUSTOMER
Jake did great job hire more like him.
11/2/2024
Linda V. VERIFIED CUSTOMER
My dissatisfaction has nothing to do with Aly. My car went in and was supposed to be out that same day. 24 hours later I was still waiting for my car. She did what she could for me but the service department evidently was not able to handle the work load. Also when I finally got my car instead of it looking beautiful it was covered in white water marks. Not exactly professional service.
11/2/2024
Ramona T. VERIFIED CUSTOMER
I was very satisfied with the service. Ali was exceptional in answering my questions & made me feel comfortable knowing everything was being taken care of
11/1/2024
Janice S. VERIFIED CUSTOMER
Professional and helpful
11/1/2024
Jeffrey H. VERIFIED CUSTOMER
Thanks for the quick and prompt service. We appreciate your service group.
11/1/2024
Greg G. VERIFIED CUSTOMER
Since moving to Arizona 2+ years ago and commencing the servicing of my car at Volvo Cars Arrowhead, Ali Crissman has been my Service Rep and has always done a terrific job. She is friendly, engaging, efficient, knowledgeable, helpful, thorough and consistently keeps me informed on the progress/status of my car. It is always a pleasure to work with her; she is a credit to the dealership.
11/1/2024
Bob B. VERIFIED CUSTOMER
Antonio was very helpful going out of his way to make sure I understood what was going on and accommodate any of my requests couldn't ask for a better service advisor. Great employee your lucky to have him.