I've had the pleasure of working with Ali twice and am exceptionally pleased with her experience. She's patient, accommodating, and has a 'customer first' arritude. Employees like her are hard to find--and keep. I hope this comments helps to reward her in some kind of way. Thank you
10/14/2024
Naira C. VERIFIED CUSTOMER
It’s always a pleasure working with Ali. She always makes sure my concerns are addressed.
10/13/2024
Magdalena M. VERIFIED CUSTOMER
Very happy with my service from Antonio & Volvo arrowhead
10/13/2024
Melvin P. VERIFIED CUSTOMER
Excellent and superb work customer service.
10/13/2024
Philip E. VERIFIED CUSTOMER
Everything was good!!
10/13/2024
Cynthia J. VERIFIED CUSTOMER
Ali was very helpful and cared about me as a customer. The team took care of my car; it looks perfect. I would definitely recommend Arrowhead.
10/12/2024
Kurt K. VERIFIED CUSTOMER
I have known Jake, as my Volvo service advisor. He has always been professional and caring when I bring my Volvo or my wife’s Volvo in for service. He is quite an asset to the Volvo of Arrowhead customer care team.
10/12/2024
Kristy M. VERIFIED CUSTOMER
Ali does a great job and I only ever request her for my service needs.
10/12/2024
Paul D. VERIFIED CUSTOMER
Antonio did a fine job of keeping me fully informed.
10/12/2024
Laura B. VERIFIED CUSTOMER
Thank you for helping me out in a pinch. I appreciate you getting us in quick and getting the car taken care of!
10/12/2024
Ali A. VERIFIED CUSTOMER
Always excellent service!
10/12/2024
Olivia R. VERIFIED CUSTOMER
Antonio is very friendly and took the time to answer my questions thoroughly. He also communicated any roadblocks and kept is updated on timing. Thank you!
10/12/2024
Mary B. VERIFIED CUSTOMER
Very accommodating and courteous. Thank you for taking care of our car and us.
10/12/2024
Krystal L. VERIFIED CUSTOMER
Arrowhead provided the absolute best customer service that I have experienced since purchasing my Volvo. I was treated very poorly by another dealership/service department in the valley, so I had very low expectations of the care I would receive. Arrowhead changed my whole opinion of Volvo customer service! They were fantastic to work with!
10/11/2024
Russell B. VERIFIED CUSTOMER
Jake did a great job keeping us appraised of the work being done. He is a great tech advisor and we appreciate his expertise.
10/11/2024
Randy A. VERIFIED CUSTOMER
Antonio was very receptive and a good communicator. I also talked with the tech Gary who was very professional and was able to answer all my questions on handling the issue at hand thank you
10/11/2024
Thomas B. VERIFIED CUSTOMER
Appreciate JP and John getting me in without an appointment for a new battery!
10/11/2024
Gale D. VERIFIED CUSTOMER
I am disappointed that I had to wait two weeks for an appointment. I understand and appreciate the convenience of the loaner vehicles that Arrowhead Volvo supplies, and I was given no loaner availability as the reason for delay. My issue was with three of my four tires, hunks of tread were randomly absent, and I had less than 20,000 miles on the vehicle. I would’ve understood if it were explained to me at the time of my phone call that Volvo doesn’t stock tires, and they need to be ordered from An outside vendor after assessing the issue. My second complaint was my spare key fob. It hasn’t worked since it went in the pool, and I was told that it could be reprogrammed during my visit. This turned out not to be the case, once water touches the fob as you know, a new fob is needed -not reprogramming. I was not made aware of the charge associated with this. Nor was I made aware that the Cost of tires was not under warranty, either Volvo warranty or the tire warranty, And that would be an out-of-pocket expense. I’m hoping the gentleman I spoke to on the phone is new to his position and in time we’ll figure out the details, it matters.