I thank you so much for taking the extra steps to insure that my vehicle is working correctly. It's sad to say but my purchase experience from Carvana and the extended warranty company has been the worst experience I've ever have had. I only had the car for 3 almost 4 months however I haven't even been able to experience the Volvo XC90 the way I should have expect for the two loaner vehicles that Antonio has provided me with. Antonio thank you for been such an outstanding gentleman. Thank you and the Volvo team for your hard work and customer service.
9/21/2024
James P. VERIFIED CUSTOMER
The Service Manager John confirmed the replacement tires would be the same tires on the vehicle. They are not the same and need to be replaced to what was agreed upon. John didn’t have the decency and professionalism to tell me he didn’t use the same tires on the vehicle. I am upset with this situation and this dealership. No one ever returned my calls throughout this mess. The Service Dept informed me the tires needed replacing after they replaced the battery after have the car for only a week. I bought the car with Pirelli tires and should be replaced with the same tires or told they would be different tires. Why wasn’t I told?
9/21/2024
Justino E. VERIFIED CUSTOMER
Keep up the good works Antonio ****. Congratulations! Mr **** is very helpful and accommodating and courteous agent.
9/20/2024
Jean H. VERIFIED CUSTOMER
Jake is super helpful.
9/20/2024
Lori K. VERIFIED CUSTOMER
Jacob was very professional and thoughtful. He went above and beyond to help me resolve my issues. Thank you so much ????
9/20/2024
JAMES M. VERIFIED CUSTOMER
Very professional and nice.
9/20/2024
Veronica J. VERIFIED CUSTOMER
I am more than happy to fill out a survey.
Jacob was extremely professional, from checking in to checking out.
9/20/2024
Kevin W. VERIFIED CUSTOMER
Was told I would only have to wait one hour since I was 7:30 appt. Didn’t get car until 12:45z. Wast of a day for me
9/19/2024
Kim M. VERIFIED CUSTOMER
Ali is extremely knowledgeable, professional and has a great attitude. I will recommend her as a service advisor to anyone who has a Volvo or is considering purchasing one.
9/19/2024
Carol W. VERIFIED CUSTOMER
Was disappointed I couldn’t get a loaner - but I managed with just my golf cart!
9/18/2024
Joseph R. VERIFIED CUSTOMER
Prompt service handled in a professional manner
9/18/2024
Kelly B. VERIFIED CUSTOMER
Try efficient and did an amazing job of communicating the entire process. Give Ali a raise. She was amazing.
9/17/2024
Ronald L. VERIFIED CUSTOMER
Ali provided us with the information as to the problem we were experiencing. She also promised to contact the insurance we have on the car to see if the repair is covered. She promised to get back to us.
9/17/2024
Jo R. VERIFIED CUSTOMER
Jake is great!
9/17/2024
Elgin N. VERIFIED CUSTOMER
Ali is always a tremendous help!!
9/17/2024
Melvin P. VERIFIED CUSTOMER
Excellent customer service. Thank you.
9/16/2024
Coleen S. VERIFIED CUSTOMER
Would like more communication and updates on status. I had to call for updates and since I just purchased vehicle it was kind of weird. I will say that Antonio was very pleasant, professional and respectful when I spoke to him.
9/15/2024
Sharon P. VERIFIED CUSTOMER
Even though a part was missing in the parts department that showed it was available, Ali went out of her way to accommodate the accessory installation by offering a valet with loaner car when the part is in.
9/15/2024
Keith J. VERIFIED CUSTOMER
The service provided was above and beyond. Ali addressed our need immediately and got us back on the road.
9/15/2024
Steve R. VERIFIED CUSTOMER
Jake and Ali took care to make sure it was done timely.