Arrowhead Volvo Auto Repair Service

Ali was great!! Very helpful!

Everything was great, thank you Antonio!

Thank you, Jacob.

I visited Volvo Arrowhead because I had a screw in the sidewall of the rear driver side tire. I ordered the tire online and selected Volvo Valet. Somehow, this did not get transmitted to the dealer so I had to bring the car in and sit at the dealership for a few hours. However, the most important reason for my rating is that I have now learned that my husband inspected my tires three days ago, before he left for vacation and disagrees with the assessment by the service personnel. He said there was some damage to both passenger side tires, but it was superficial and I should not have been sold three tires. Also, if I truly did need three, I should have been directed to look at options and not exactly those tires. If they are damaged so easily (the curb I hit is pulling into a parking lot, so going about 5 mph), they are not good quality. The tires had less than 5K miles on them and he is very upset that I was sold three tires. He did not see a bubble on the one tire and believes that I was taken advantage of and sold two tires I did not need. Unfortunately, he was not reachable yesterday as he was travelling and honestly, I did not think that Volvo would take advantage of a customer like that so I did not think to call him. I originally took my car to Costco and they did not have the right tire at the time. Costco told me that there was damage on one additional tire, but it was not a safety issue. I chose to trust Volvo instead, but that was my mistake. I am quite disappointed in Volvo. These were very expensive tires and the ones on the vehicle were practically brand new. I will not be returning to Volvo Arrowhead, or other dealerships for service in the future.

Thanks for your help.

Ali knows the best way to complete the service on my vehicle. I was really pleased wit Brian Lawrence and Ali just stepped in and didn’t miss a beat in servicing my vehicle, she’s really good, it’s like Brian is still here. Thanks so much Ali for your superior service.

Jac is the best…..he has welcome me with a smile on every visit and he has been my service advisor Since 2012, that’s when i moved to Phoenix….

Very happy with the service

Ali was fantastic.

Very friendly and timely service. Vehicle was ready at time quoted and really appreciate the loan vehicle. Outstanding service!! Thank you!

Thank you Antonio!

Great service

Antonio was very professional and pleasant!

Enjoy working with him and the rest of the team.

Ali is a great compliment to your staff. Her attention to detail and answering all superb.

Great service . Mr. **** was informative and mannerly.

I was told to give 2vl hours for them to complete safety check. It turned out to be 4 hours and I was pressed to make an appointment that afternoon. Total lack of concern on anyone's part!

Very pleased with the service.

Ali was great , valet service was terrific and all work was done. Thanks.

I was impressed with the professionalism at Volvo Arrowhead. Ali was very easy to deal with. In fact everyone I came across was very nice and friendly.