Arrowhead Volvo Auto Repair Service

Antonio was great! Excellent communication during the process and we are extremely satisfied! Thank you Antonio!

Ali provided great service as usual

Jacob and Michael take fantastic care of my V90 CC!

This was the absolute worst and most frustrating experience I've had to date here. My vehicle sat there for nearly 2 weeks for a windshield replacement and a start/stop battery replacement + 2 key fob batteries. I wasted an entire morning driving all the way over there (sicker than a dog mind you) to take pictures and submit them to insurance, which, as it turns out, I didn't need to be on site at all for. He did it for me when I arrived as it was not working on my end. Antonio could have taken care of that from the jump. I was charged nearly $500 for a battery that I did not approve. My vehicle was returned to me finally, completely filthy, both the exterior and interior. Paperwork stated the interior was vacuumed and windows were cleaned. Total nonsense! That couldn't be more untrue. There were crumbs, wrappers, trash ect all over the vehicle and dirty windows. The loaner car had several issues as well. Completely filthy, (crumbs, balck smudges, stains amd trash everywhere) when given to me, tech problems with the panel not responding, therefore AC and Bluetooth only worked 25% of the time. I brought these problems up last week and no alternative vehicle was even offered to me or even just cleaned when I arrived last week to "take pictures." Very frustrating given how hot it has been the past 2 weeks. It was very uncomfortable to drive. I am beyond dissatisfied and cannot believe Volvo would drop the bar so low. I felt like I was at a sleezy used car dealership. No red carpet treatment whatsoever. So disappointed. Will be writing the same review online as well. At minimum, a courtesy full detail would have been nice, which I specifically asked Antonio to chat with the manager about. But when I picked it up yesterday, he did he said he forgot but I could come back anytime and he would personally hand wash my vehicle. Completely ridiculous! Antonio was pleasant and kind and work with and he took care of the battery which I did not approve of, but still. I cannot award a 10 here. I cannot overexposed my level of dissatisfaction on multiple issues. Shame on you Volvo!

Jake is the best from all the rest!

Jake's assistance was great, as usual. He checked me in and kept me informed on what needed to be done. Was effective and efficient. He has wonderful customer service skills.

I wish I would have been better informed of the status of my car…. After I checked in after I had been there a couple of hours, I was told it would be another 30 minutes …. An hour later no one had given me an update…..I checked in again after another hour or so, and an associate was going to check in things, but he never found me and gave me an update…. Just a little frustrating…. Everyone was still very nice

Great service!

Great service!

Great job,thank you.

The technician also took the time to show me how to in restart the auto stop. Much appreciated!

Only parts of the service that were a little lacking were that my appointment with valet vehicle pick up was forgotten. After calling the service department they stated they would send the driver right away. The pickup window started at 0800 but I called to inquire about it at 11. Car was picked up before noon. This made it so the work couldn’t be completed within the same day. It was also a Friday so no drivers were available until Monday

Ali is so accomodating. I enjoy dealing with her and Volvo. 5 STARS!!!!!

It is always a JOY to bring my car in for Service to Arrowhead Volvo and be greeted by Ali Crissman. She listens carefully to all the current needs. In a reasonable amount of time all the needs have been met plus the car is sparkling clean and Ali is beaming! That’s what I call SERVICE! Sincerely, Marilyn T

Ali Crissman went above and beyond absolutely perfect service experience.

Antonio was helpful and courteous. Both Antonio, and the driver that picked up and delivered the car back to me were both great.

Ali is always great to work with!

Jacob was very pleasant and helpful he listened to my concerns on the vehicle and took care of the problem Thanks Jacob

Ali is the best!

Jake is the main reason that when my 2008 C70 blew an engine and I had to buy a car I decided to stay with Volvo, despite the temptations of Genius, BMW and others. The service is the most important thing when owning a car. I trust Jake and his colleagues.