Jacob was great! Super friendly and took care of everything that I needed and kept me appraised of the progress of my service.
1/12/2024
Belinda L. VERIFIED CUSTOMER
Jake is always top-notch!
1/12/2024
Tiphnee W. VERIFIED CUSTOMER
Excellent service
1/11/2024
Damon Y. VERIFIED CUSTOMER
Ali was great to work with.
1/11/2024
Deborah M. VERIFIED CUSTOMER
Ali is always great
1/11/2024
Michael T. VERIFIED CUSTOMER
Service for my ceramic coating was mediocre and was not done right. I can see swirls marks in the hood and driver side fender and the rest of the car was not completely done, I’m very unsatisfied. They told me it would took a full day to get it done right, it literally took them couple hours. I know something a little bit about detailing cars and the majority of it is prepping the surface so when they apply the ceramic coating it will fill any imperfection and I see the end result it showed me The lack of knowledge and skills and ship. Nobody came out and explain anything to me about the job that was done to my vehicle. My time is important to me so this is my second day I had to takeoff from work heading back up to Volvo to speak with a manager. I hope someone could clear this up for me and tell me how they are going to make this right.
1/11/2024
David R. VERIFIED CUSTOMER
Jake is an all-star. Always great service with him. The best of the best.
1/11/2024
Misti M. VERIFIED CUSTOMER
Ali was wonderful!
1/11/2024
Patricia C. VERIFIED CUSTOMER
Ali was good and Dylon was very good and very helpful.
1/11/2024
Mildred L. VERIFIED CUSTOMER
Sandra explained the cause of my problem and how to avoid it in the future. I appreciated her help.
1/11/2024
Melvin P. VERIFIED CUSTOMER
Excellent service.
1/10/2024
Kevin C. VERIFIED CUSTOMER
Still have issues
1/10/2024
Tom T. VERIFIED CUSTOMER
In all my years of dealing with service reps and auto dealers, I can honestly say that Sandra was the best overall experience. Sandra responded quickly, provided additional information regarding the availability of the new sunroof glass and throughout kept in touch. I called two other Volvo dealers and one never got back to me and the other one called me back 5 hours after my initial call - by that time we were already leaving Volvo Cars of Arrowhead with our sunroof sealed until it could be replaced. Cudos to Sandra, overwhelming best service rep. My wife totally agrees. My insurance company wanted us to go with Sunroof Express but after the quick response from Sandra and the quick fix to get us back on the road we both preferred to have Volvo Cars of Arrowhead complete the replacement of the sunroof. Thank you
1/9/2024
Eddy P. VERIFIED CUSTOMER
Ali was extremely nice and answered all my questions. 100% satisfied with the service I had received.
1/9/2024
Renato C. VERIFIED CUSTOMER
Very helpful and professional ??????????
1/9/2024
Lori B. VERIFIED CUSTOMER
Thank you Ali for making this a much better experience than my last check in at Arrowhead Volvo.
1/9/2024
LINDA J. VERIFIED CUSTOMER
Sandra is my Service Advisor. Sandra kept me updated on the status of my Volvo C70. Great customer service.
1/9/2024
Henry P. VERIFIED CUSTOMER
Excellent friendly service. Pleasure dealing with Jake
1/9/2024
Bryan B. VERIFIED CUSTOMER
It was another good experience in the service department and Sandra is professional and easy to work with. I do appreciate all the courtesy offers from the dealership worthy of the premium brand it represents.
1/9/2024
Morgan P. VERIFIED CUSTOMER
Ali was the sweetest, most caring employee I have ever encountered at a dealership. She went above and beyond to ensure my experience at Volvo was the absolute best. She was very knowledgeable about her work and very punctual with the updates about my car keeping me in the loop. I felt a huge sense of relief after my visit with Ali knowing my car was in good hands and that someone actually cares about what’s best for their customers. Thank you times a million, Ali!! I will not bring my car anywhere else now.