Arrowhead Volvo Auto Repair Service

Ali is the most knowledgeable service advisor I’ve ever dealt with, and I’ve been buying cars for well over 50 years. I’ve had service advisors try to bamboozle me and I know it whey they try because I know a lot about cars. With Ali it’s just straight, factual answers that make sense. I trust her with my car.

Antonio is always patient, professional, caring, efficient , dedicated and knowledgeable. He is a credit to the service department!!

Antonio was very helpful.

The service provided by Ali Chrissman was top notch! However, I was blindsided when I went to pay for the service on my car and was told I was being hit with a credit card fee. I feel I was being forced into paying this credit card fee as nobody walks around with $600-$700 in cash and I don’t even own a debit card. Thankfully we were at home so we could dig out the checkbook to pay for the cars service without paying an additional credit card fee. In addition your service dept forgot to reset the annoying maintenance due light. Ali was able to calmly talk me through the reset process so I didn’t have to bring the car back to Arrowhead Volvo.

Jake provide great service, keeping us informed at all times.

Jake is an amazing leader for Volvo. He is kind, thoughtful, anticipates customer needs, and exceeds my expectations.

Jake was his usual friendly, caring and professional self in servicing my car as well as my wife’s SUV for many years.

Great job, great service, great technician. Much Thanks to all involved. You have certainly earned all my future business!!!

.

Our appt. was 9 am so we could get all work nec. done today. Antonio asked if I had a time I needed to be done, I I told him we wanted 70,000 mile checkup (to include oil change) and probably needed new large battery. I said as long as all was done today I did not have a time. Antonio told me he would call after inspection to let me know about battery and anything else. We had to call after 3 pm to ask what was going on with car. At that time Antonio told me about 2 significant issues. He apologized, told me he misunderstood me, but made no effort to correct his error. We have been very happy with our service with you until this visit. We were w/o a car all day because we expected the inspection to be done in morning (why we had 9 am appt.) and then be told of any problems in time for problems to be fixed before end of day. I asked how long the torque (one problem besides battery), and Antonio told me maybe 10 minutes. So, Antonio knew we would probably need a new battery-I told him when I dropped it off, and then they found the torque problem, so if my car was serviced at the time if my appointment, there would have been plenty of time to take care of everything. Now, I need to find time and go w/o a car again. Not happy!

Excellent beyond service and committed to excellence.

Antonio spent considerable time helping us set up our driver profiles to hopefully cure our "wondering" mirror problem. This was something that the delivery sales person never did 3 years ago. All in all great service.

Very friendly friendly, thorough, and very patient

Will Do!

Jake is the best service manager and he deserves a raise in pay.

Antonio is always professional, compassionate, communicative and gets the job done. Your body shop took 2 days to get a quote on a scratch less than and inch long - pathetic

Thank you!

Happy to have a local dealership/service department. Service is always good

Jacob did a wonderful job!

Very professional