Arrowhead Volvo Auto Repair Service

Antonio is fantastic and works hard to do everything he can to help, big thank you to him. But, I am consistently disappointed in the inability of this dealership to live up to what was promised at time of sale. No loaners or alternative options available and having vehicle issues this soon after purchase does not inspire me to continue with Volvos after my lease is up.

We had to come pick our car up. Antonio was amazing. Just was not happy I had to load my kids up and pick my car up in rush our traffic. I would habe not used this service and just came in dropped it off.

This was my first experience with Volvo and this dealership. Jacob made the process of getting my service completed easy and fast. Thank you!

The service I received was great, efficient and timely. Both the tech and advisor were great.

As usual, Antonio was very helpful and friendly! Answered my questions thoroughly, made sure I was all set with my service needs, & provide constant updates. Thank you for such great customer service!

Ali was awesome. The entire process from start to finish was excellent. Ali and the technicians took great care of me and my car. Nice job.

Antonio is very professional and courteous. He was very patient and understanding about informing me about the car’s features.

Ali is always great and attentive to my vehicle service needs.

Very Professional

I would be happy to provide feedback on the service provided by Jacob. He always provides exceptional service. Couldnt be more satisfied.

Ali is honest, friendly, personable, nice, engaging and great to deal with. I loved dealing with NICK and I love dealing with Ali. She is the only person I will deal with because she is fair and honest!! Thank you Ali!!! I looked at the new 2024 xc90’s after picking up my car but they only offered me a LOW LOW LOW ball offer of 43k for my car. It’s only got 20,400 miles and is in immaculate condition. You have great service but that was not good.

Always satisfied with Brian and the service department

I have chosen to not continue doing business with the service department at this dealership. I purchased a CPO 2 weeks ago and finished the paperwork over the phone prior to scheduling a time to pick up the vehicle. Upon arrival at the time I scheduled to pick the vehicle up on 9/23, I was made aware that there was a delay with the car being ready. That delay turned to be 2 hours long, I had learned the cause of the delay was the car was in detailing. The salesman let me know he put the car in for detailing at 10 AM that day to be ready when I was supposed to pick it up at 1 PM. Because of the delay that was I was constantly being reassured that it would be ready soon. In my opinion, that was very unprofessional and unacceptable from a business standpoint. Following the delay, I was finally able to get the car, I was so tired of being stuck at the dealership I left with the new car. Upon taking off, some issues prevailed but I was not going to go back until a later date. On Monday 9/25, I had to return to drop something off for the finance manager. I was greeted by one of the sales managers who accepted the paperwork and assured me it would get to the correct place. I then expressed my complaints about the broken pieces I had noticed in the car. I was prompted to taking the car around to the service department. Upon arrival to the service department, I showed the broken parts and scheduled a future appointment for 9/30. On 9/27, I received a phone call from the finance manager asking for the paperwork, I thought this was odd because I had given the paperwork to the manager on Monday. I assured the finance manager that I dropped the paperwork off Monday. It appeared to me that there is a lot of miscommunication between the finance and sales department and that is unacceptable from a business standpoint. Fast forward to 9/30 for my service appointment, I brought it in at 9:30 AM and was told it would be an hour and half to 2 hours. At the hour and a half mark, I hadn’t received any communication from the service advisor for updates on when it would be finished. I decided to go check with the advisor for an update, at that time I was told that it was unsure of when it would be done. At the 2 hour mark, I went back over to the service department and asked to have the car back regardless of the car being serviced or not. That is due to wasting my time waiting for the car being serviced. I was told by the service advisor that the part wasn’t in stock and that it had to be ordered. This automatically felt like a slap in the face. I had waited 2 hours to find out, the service department didn’t even have the part for the appointment and would eventually have to come back at a later time. I shouldn’t have had to wait 2 hours to be told the part wasn’t in stock. After the few bad experiences I have had to patiently sit through, I will not be continuing my business through your department and consider this feedback to do better with the next customer. Thank you.

Car was scheduled for repair a month in advance of appointment. Car was brought in on Wednesday and not returned until Friday. While I am grateful to Ali for her diligence, it is clear to me that your processes are not aligned. Delay was attributed to “waiters”, broken part, late in day processing, etc You are welcome to call if need be ****-****-xxxx

Ali was really good at focusing on what customers need and require.She was really good at focusing on what I as an customers need and require. I trust no one but her with my vehicle. I really appreciated excellent customer service and I always received that when I go to see Ali.

Awesome customer service from Ali. Couldn’t ask for more. Very attentive, answered all our questions and car was ready when she said it would be. A+++

Brian is the Best of the Best at your Car Service. I’ve been in Surprise since 2009 and I have worked with Brian since that time. He is the Best, I have traded in my Volvo for a new Volvo in the passed 5 years. I will always buy a Volvo. I wish I could go to

Your service director and mechanics are dishonest very unhappy

Ali, did a great job. Very knowledgeable.

Highly commend Allie for her customer service and professionalism!