Was texted that service was complete couple of hours before it was in fact done. My husband I arrived. My husband had to wait over an hour for service to complete. He was tied off wAiting longer for them to wash car. People were apologetic but overall the experience was bad. We’re told while waiting that the tires on our car we’re poor quality and had no warranty coverage.
7/9/2023
Terry And. VERIFIED CUSTOMER
Brian is the best and the main reason we use that service department.
7/9/2023
Stephen F. VERIFIED CUSTOMER
Excellent as always.
7/9/2023
Haley A. VERIFIED CUSTOMER
- This appointment was a reschedule from the appointment that was supposed to happen last week. However, it was scheduled for 8am and I was not notified until after 9:30am that the driver would not be coming until much later. I had to notify my bosses that I couldn’t make it to my shift that day because I assumed I’d have a loaner car by 8:30 at the latest. Due to the issues with Volvo’s scheduling and lack of communication, I was left waiting with no update.
- For this current appointment, it was scheduled for 8am and the pick up didn’t occur until after 9am.
- When it was ready for drop off, the car was brought to my old address and nobody communicated the correct drop off address to the driver.
- I was told the tar was removed from my car during detailing, but it wasn’t.
- I was not notified of when my claim would be complete with the tires or any kind of follow up steps.
7/9/2023
Magdalena M. VERIFIED CUSTOMER
Thank you
7/9/2023
Kenneth D. VERIFIED CUSTOMER
Brian is awesome. Treats us like family.
7/8/2023
Esam M. VERIFIED CUSTOMER
great doing business with you
our next vehicle will also be from you
thanks
7/8/2023
Kristine H. VERIFIED CUSTOMER
Very satisfied with the service and the help from Jacob Johnson.
7/8/2023
Thomas T. VERIFIED CUSTOMER
We have dealt with Jake since he was with Volvo of Phoenix. He has always been straight forward with us and we have a trust relationship with him. We appreciate him and ask for him when our 2008 Volvo needs a visit to Arrowhead Volvo.
7/7/2023
William H. VERIFIED CUSTOMER
Jake always provides great customer service!
7/7/2023
William P. VERIFIED CUSTOMER
Jake is the main reason I come back to the dealership. He still understands what customer service is all about.
7/7/2023
Patricia H. VERIFIED CUSTOMER
She’s the best and always makes me want to come back for service at this dealership!
7/7/2023
John P. VERIFIED CUSTOMER
Awesome job n friendly
7/7/2023
John B. VERIFIED CUSTOMER
Mr **** does an Outstanding Job. You need 10 more like him. Appreciate your Dealership
7/7/2023
Elba H. VERIFIED CUSTOMER
He always takes good care of me. Thank you
7/6/2023
Jennifer W. VERIFIED CUSTOMER
Jacob has always done an exceptional job.
7/6/2023
Georgia G. VERIFIED CUSTOMER
The service center does an excellent job and my advisor Brian is the best, he always makes sure everything is taken care of.
7/4/2023
Daniel L. VERIFIED CUSTOMER
Couldn't get all requested quotes for repair due to a computer issue. Staff excelled, as always.