Completely satisfied, she addressed all my questions and concerns
3/9/2025
Adel D. VERIFIED CUSTOMER
Shawn was excellent, very professional and responsive
3/9/2025
Gary M. VERIFIED CUSTOMER
It was too bad Ihad to have my car returned to fix it because of a bad part.
3/9/2025
Claire I. VERIFIED CUSTOMER
I appreciate Manny and the team for doing an exceptional, seamless job!
Job well done. A big thank you!
3/9/2025
Eduard P. VERIFIED CUSTOMER
Thank you so much!!!
3/9/2025
Terisha G. VERIFIED CUSTOMER
Excellent service as always!
!
3/9/2025
Angie A. VERIFIED CUSTOMER
My experience at the dealership is such a pleasurable time because Mike Abreu is so efficient and one of the best customer service agents you have. Keep him on board forever!!!
3/9/2025
Jeff W. VERIFIED CUSTOMER
Colin is the best!
3/9/2025
Thomas D. VERIFIED CUSTOMER
Hi ... Alan was fantastic. But the service wasn't so hot. First, I found your extended oil warranty confusing. It's not patently clear that the deal only applies after 60K miles. I made the appointment online, and in the note asked for a call back to confirm the oil warranty deal. No one called. I did the oil service anyway, but halfway (eight miles) home a low coolant alert bleeped on my screen. I had to turn around and bring the car back. Someone said they had to top the coolant. But isn't that part of the oil service and checks? That's what I was told. In the video, the service tech said the coolant looked good. ... So not what I expected to pay, and a further inconvenience as the coolant was overlooked. Elapsed time more than 3 hours. That's poor.
3/9/2025
Greg C. VERIFIED CUSTOMER
Mike is great. I’ve worked with him for years. He’s a straight shooter and is knowledgeable.
The issue I had with this service is the fact that I had a specific appointment time for a standard service. My car was not available for pickup for 6.5 hours. Now, I was provided a loaner vehicle, which I appreciate. However, not getting my car back until after 6pm on a Friday isn’t really acceptable when you have an appointment for scheduled service. 3-4 hours with a loaner, sure. Not 6.5 hours.
3/9/2025
Keva N. VERIFIED CUSTOMER
Carmella was absolutely fantastic! She went above and beyond and really made a difference in my experience. getting your car fixed can be so stressful and such a **** and she really helped make this whole experience so much better. Along with her I want to shout out Blair who serviced my car, he too went above and beyond and performed incredible service. I could not have been more pleased with the people who helped me with this process. <(Ps they should get a raise:)>
3/9/2025
Carl D. VERIFIED CUSTOMER
Matthew was fine but car was not ready until last minute and it didn't get washed. I could have gone to Chapman which is closer to my home
3/9/2025
Robert O. VERIFIED CUSTOMER
Great service and advisor
3/9/2025
Kathryn V. VERIFIED CUSTOMER
Excellent customer service as always!
3/9/2025
Michael M. VERIFIED CUSTOMER
I can’t thx Devin enough for stepping up and fixing the camera 3 years after the fact. Long story but thank you.
3/9/2025
Philip W. VERIFIED CUSTOMER
Empathetic and conveyed genuine concern for my satisfaction.
3/8/2025
Ryan M. VERIFIED CUSTOMER
Taylor was professional and courteous. He was understanding of my concerns and listened. He was able to get my M4 in and out of service quickly. I would love to have him as my service advisor again.
3/8/2025
Don W. VERIFIED CUSTOMER
Joe was great
3/8/2025
Winnie A. VERIFIED CUSTOMER
Thank
3/8/2025
William S. VERIFIED CUSTOMER
Waited almost 3 hours but didn't mind. The guest lounge is comfortable, and left me with a peace of mind knowing they thoroughly inspected my x3.