I felt valued by my Mercedes service team. I certainly don’t feel that way at BMW. I feel like a bother to them. Will try Scottsdale BMW in future hopefully will be treated with more respect, integrity and customer service.
2/22/2025
Scott H. VERIFIED CUSTOMER
Austin was very courteous, professional, and mechanically competent. I give him a 10 on a scale of 1 to 10.
2/22/2025
Jennifer S. VERIFIED CUSTOMER
Michael is very professional and great to work with.
2/22/2025
Rinson J. VERIFIED CUSTOMER
Steve was able to accommodate my requests and completed the services as promised.
2/22/2025
Dean M. VERIFIED CUSTOMER
Carmella was very helpful understanding and professional I’m dealing with our car repair. Since it was under warranty she handled the warranty company and got everything covered. The service technicians did great work and actually got the repair done faster than expected since it was a major repair. Thanks to everyone
2/21/2025
Eric Q. VERIFIED CUSTOMER
Logan was excellent. He took the time to explain the service options and did not try to push services that we didn’t need done at the time. I appreciate the complimentary car washes as welll. This experience has been the total opposite of our experience when we bought our vehicle at Camelback BMW where the salesman withheld the carfax from us despite my multiple requests. Will definitely go to Arrowhead BMW in the future.
2/21/2025
Tina E. VERIFIED CUSTOMER
It’s always a pleasure working with Joe Lazar. He’s an incredible representative of your dealership. The best I’ve worked with in five years of coming to Arrowhead BMW.
However, this new policy charging customers 3% use a credit card is ridiculous. I might understand this if I was going to a Hyundai dealer, but not a BMW dealer. This is clearly not a step in the right direction of customer service and satisfaction.
2/21/2025
Thomas G. VERIFIED CUSTOMER
I had an unusual problem with my car that required an extended stay. Jef was excellent in keeping me updated on progress. I was provided a loaner also that was very nice. Problem resolved and I’m totally satisfied.
2/21/2025
Bing J. VERIFIED CUSTOMER
Tayler explained everything in detailed and really nice !
2/21/2025
Mario F. VERIFIED CUSTOMER
Joe went up and beyond to help us fix our problem
2/21/2025
Husam R. VERIFIED CUSTOMER
Steve is great, very professional.
2/21/2025
Donald K. VERIFIED CUSTOMER
Great customer experience. Great service
2/21/2025
Lisa S. VERIFIED CUSTOMER
Excellent customer service!
2/21/2025
William D. VERIFIED CUSTOMER
Over the years, I’ve had the pleasure of owning 9 BMW’s. Consequently, I’ve worked with a multitude of customer service advisors. Taylor Gooley stands out from the crowd because he not only made me feel welcome, but he and the service technician throughly explained the problem and solution. Taylor kept me apprised throughout the entire process and obtained my informed consent before commencing repairs. When it appeared that my car would take longer than anticipated, he set me up with a loaner vehicle. When it comes to customer satisfaction, Taylor is a credit to the entire team at Arrowhead BMW.
2/21/2025
Amy R. VERIFIED CUSTOMER
Steve is the best!
2/21/2025
Richard P. VERIFIED CUSTOMER
Having Troy as my service advisor represents the excellent service I receive from BMW.
2/21/2025
Cindy M. VERIFIED CUSTOMER
Quicker than expected.
2/21/2025
Pamela A. VERIFIED CUSTOMER
Michael is very knowledgeable, professional and friendly. I am extremely pleased with his services.
2/21/2025
Simon S. VERIFIED CUSTOMER
Jef high quality service very professional and helpful
2/21/2025
John G. VERIFIED CUSTOMER
Best customer service I have seen in a long time. Great people working here at this BMW dealership.