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Real Reviews from VERIFIED CUSTOMERS
Daisy R. VERIFIED CUSTOMER
Like always Colin did a great job
8/28/2024
Lyle P. VERIFIED CUSTOMER
All is good here
8/28/2024
Victoria H. VERIFIED CUSTOMER
Jef R Rasmussen helped me with my car and get everything perfect for me, totally satisfied! Thank you!
8/28/2024
Rehbein Storage. VERIFIED CUSTOMER
Still waiting to get my car back. It’s been over a week since I dropped it off very poor communication. Not surprised since I have yet to have a good experience at Arrowhead BMW. I will find a new dealer to go to. Total waste of time and money with them.
8/28/2024
Ludwig Family. VERIFIED CUSTOMER
I am completely satisfied with what Colin did. He is special and truly caring for our predicament. His extra effort pulled us from dispare to satisfaction. Colin and Ely (towing expert with Concierge Towing) located my car and had it at Arrowhead BMW within 2 hours this morning 08/27/ 2024. Where as the original case number 6535024 assigned to RT Recovery Services DBA Romeo’s Towing totally failed. They left on the roadside from 5:00 until 8:00 08/26 and then the truck that finally showed couldn’t tow my car and had to request a different kind of truck. Tha second (different kind of truck) never showed up. My wife and I finally gave up around 9:30pm and accepted a ride home. The Romeo Towing dispatcher assured us that instead of staying we could trust them to pick up my car and deliver it to Arrowhead BMW. At 4:00am 08/27 I received a text from Romeo Towing stating the second truck could not find my car… however Ely at Concerge Towing found it and towed it to Arrowhead BMW no problem. My opinion is Romeo Towing should never be used by BMW roadside assistance as they proof to be incompetent. Totally frustrating for my wife and I. We would have spent from 5:00pm 08/26 until sometime in the morning of 08/27.
8/28/2024
Melody W. VERIFIED CUSTOMER
Nick is an amazing service advisor. He values the customers he is in contact with and his work ethics are extraordinary. Thanks for allowing him to be one of the best parts of Arrowhead BMW.
8/28/2024
George D. VERIFIED CUSTOMER
Thank you for taking care of the issue with my BMW
8/28/2024
Adramo H. VERIFIED CUSTOMER
Jef was outstanding
8/28/2024
Natasha M. VERIFIED CUSTOMER
Nick was fantastic and the service text was great too. Thank you
8/28/2024
Michael S. VERIFIED CUSTOMER
Michael Abreu was great to work with. He explained everything that needed to be done and why. I would recommend him and Arrowhead BMW to anyone. He is super!
8/28/2024
James C. VERIFIED CUSTOMER
Excellent customer service professional and courteous. Explained options very clearly. Valuable asset to the dealership.
8/28/2024
Yvonne L. VERIFIED CUSTOMER
Thank you for making my experience through service with you easy and informative . I appreciate all your communication and service !
8/28/2024
David D. VERIFIED CUSTOMER
Steve was amazing. He was very professional and helpful.
8/28/2024
Heather M. VERIFIED CUSTOMER
Amazing experience as always! Thank you!!
8/27/2024
Juan G. VERIFIED CUSTOMER
I appreciate it Matt’s continued updates he provided while waiting for my vehicle.
8/27/2024
Erick H. VERIFIED CUSTOMER
Great customer service!
8/26/2024
Sharon J. VERIFIED CUSTOMER
Taylor was great. Thank you
8/26/2024
Colin W. VERIFIED CUSTOMER
Devin made the whole service experience a great one !
8/25/2024
Pedro D. VERIFIED CUSTOMER
I had an incredible experience. You guys rock it
8/25/2024
Michael H. VERIFIED CUSTOMER
Matthew was great! He gave me confidence that I was in great hand. Definitely going back to Arrowhead bmw.
8/25/2024