The arrowhead BMW service department has provided the best customer service I've ever had in a long time of owning vehicles. Brent and his team are amazing and Carmella is the best service advisor I've ever worked with. We're thankful to her and the techs for keeping our families vehicles reliable and safe.
8/24/2024
Brooklyn G. VERIFIED CUSTOMER
Matthew was great !!
8/24/2024
Nick V. VERIFIED CUSTOMER
Scheduled 2 weeks in advance for an oil change and didn’t find out until after my car was there all day that the dealer didn’t have the oil for the X5 in stock? Really not sure how this kind of misstep happens? Wasted miles on the vehicle, a half tank of gas and took time to drive my wife to and from work so her car could be serviced, for absolutely nothing. Extremely frustrating.
-Nick V
8/24/2024
Fred J. VERIFIED CUSTOMER
Nick is the greatest.????
8/24/2024
Oscar V. VERIFIED CUSTOMER
Colin was awesome!
8/24/2024
Sarah B. VERIFIED CUSTOMER
Nick did an excellent job as usual! Great communication and easy to work with
8/24/2024
George B. VERIFIED CUSTOMER
I felt Joe did everything to make the maintenance visit go as quickly and smoothly as possible. Always a pleasure to deal with him.
8/24/2024
Carole H. VERIFIED CUSTOMER
Trust worthy, listened, positive attitude and polite. Job completed with care. Thank you.
8/24/2024
John P. VERIFIED CUSTOMER
Mr. Valenza was friendly, professional, knowledgeable and extremely honest which is refreshing in these times of service people that try to tip you off.
8/24/2024
Brian F. VERIFIED CUSTOMER
Jef was wonderful, very professional. Definitely made me want to continue to bring my vehicles to Arrowhead. Well done!
8/24/2024
Kevin B. VERIFIED CUSTOMER
Great service as usual from Steve!
8/23/2024
Manpreet P. VERIFIED CUSTOMER
Jef was very polite and professional! He answered some questions I had and made the experience very easy. Give the man a raise!!!
8/23/2024
Christopher W. VERIFIED CUSTOMER
Joseph Lazar is the best advisor I’ve had, hands down.
8/23/2024
Mike D. VERIFIED CUSTOMER
Great service thank you!!
8/23/2024
Doru S. VERIFIED CUSTOMER
Thank you so much , great job!!!
8/23/2024
Thomas Z. VERIFIED CUSTOMER
Joe is the BEST service advisor around. He always goes the extra mile for the customer! Much appreciated!
8/23/2024
Denise M. VERIFIED CUSTOMER
Mike is always so kind and communicates every option. He is the reason we come back to Arrowhead.
8/23/2024
Von B. VERIFIED CUSTOMER
Nick was extremely professional with regards to my service appointment.
8/22/2024
Carolyn W. VERIFIED CUSTOMER
Appreciate Steve not only getting my car in right away, but putting a rush on it with my friend waiting for me at the airport.