My SA Steve was polite, professional and accommodating to my schedule. He clearly outlined my service requirements, options, and recommendations, along with qualifying the difference.
My tech Austin sent a very thorough video with inspection report and even helped address issues I didn't realize I had. He went above and beyond to take care of my vehicle.
Overall, amazing service experience from both for my first time at Arrowhead and I'll be sure to return. -Keith C
8/14/2024
Daniel S. VERIFIED CUSTOMER
Colin is great! Give him a raise.
8/14/2024
Daniel R. VERIFIED CUSTOMER
Shane and the technician performing my alignment were extremely helpful and understood the assignment. Solid 10/10. 5 stars.
8/14/2024
Diane B. VERIFIED CUSTOMER
Mike is the best! He always takes good care of us and is very professional.
8/14/2024
Kevin N. VERIFIED CUSTOMER
Steve explained all maintenance issues with me in a very timely fashion. I will ask for Steve every time I return and I trust him.
8/14/2024
Wayne G. VERIFIED CUSTOMER
Very polite and helpful
8/14/2024
Tina M. VERIFIED CUSTOMER
Colin is the best service manager that I’ve ever had! I love how he is in constant communication with and explains every detail. Thank you, Colin!
8/14/2024
Stefan N. VERIFIED CUSTOMER
Dropped off car on for oil,battery, steering wheel control not working to go back and forward & to check pump for wiper blades (water not coming out), I was told they need the car for the day, Saturdays comes no calls, Monday comes no calls, Tuesday got a call from Jeff (not my adviser) telling me the gentleman helping is off so he took over, I picked up my car Wednesday with just the oil change done, battery not available (BMW Scottsdale has 17 in stuck, and BMW arrowhead also has at least one available), regardless, I was told ill have the battery in hand by Friday and I’ll call you to setup an appointment, it’s Wednesday 4PM and not a call, totally disappointed with you guys.
7/18/2024
Ronald P. VERIFIED CUSTOMER
You’ve had my car for a week and I haven’t been contacted
7/15/2024
Monica Y. VERIFIED CUSTOMER
Mike Abreu is always super helpful!
7/13/2024
Injector Andie. VERIFIED CUSTOMER
Colin is attentive, has great communication skills and always accommodating. Always a pleasant experience.
7/11/2024
Susan H. VERIFIED CUSTOMER
Took great care of us
7/11/2024
Thomas D. VERIFIED CUSTOMER
Hi, Taylor was great but he was oversubscribed. I arrived on time at 10. After waiting 25 minutes, I approached him and handed my keys to remind him that I was present. The car didn't leave for a service bay until 11:30 -- that's 90 minutes after I arrived for a simple check of brake fluid. Why make an appointment to wait that long?
7/11/2024
Suzan H. VERIFIED CUSTOMER
Steve was great! Took good care of us. See you in September.
7/11/2024
Amira E. VERIFIED CUSTOMER
I have some issues with my car.
7/11/2024
Dennis N. VERIFIED CUSTOMER
All good as usual
7/11/2024
Brenda C. VERIFIED CUSTOMER
Carmella was wonderful!! Very kind, proactive and helpful!!