Matt is awesome…. We love our 16 year old Z4 and trust your team
2/20/2025
Ruben C. VERIFIED CUSTOMER
Steve my service rep is a first class service representative for BMW Arrowhead
He always provides me with outstanding VIP customer service
2/19/2025
Evelyn S. VERIFIED CUSTOMER
Service has always been exceptional. Michael and his team are fantastic!
2/19/2025
Keith L. VERIFIED CUSTOMER
Thank you Colin for your excellent work!
2/19/2025
Terence G. VERIFIED CUSTOMER
N/A
2/19/2025
Larry M. VERIFIED CUSTOMER
That is fine!
2/19/2025
Debora R. VERIFIED CUSTOMER
The brakes that were replaced were still shaking when we drove it home I contacted Steve who was great in working thru the issue. He was professional and determined to take care of this issue.
2/19/2025
Susan D. VERIFIED CUSTOMER
Taylor is the best service advisor I have ever had. I have had many BMW’s and many dealerships. Taylor is wonderful and great customer service!
2/19/2025
Jonathan C. VERIFIED CUSTOMER
Fast Easy And Simple. Just To Pricy. But I Got A Ride To Work! Great Service!
2/19/2025
Don J. VERIFIED CUSTOMER
Shawn is a very nice thorough young man. I was very happy with the service he provided
2/19/2025
Diana W. VERIFIED CUSTOMER
Ms. Gomez is very attentive to her customers and delivers great customer service when we have our BMW serviced.
2/19/2025
Jeffrey S. VERIFIED CUSTOMER
Troy was great. Very helpful and took care of us.
2/18/2025
Eugene R. VERIFIED CUSTOMER
Jeff did a very good job making sure everything went right.
2/18/2025
Andrew M. VERIFIED CUSTOMER
Thank you Shawn Williams once again for your hospitality, professionalism, and knowledge through my scheduled services the past few weeks. I really appreciate all that you have done. Your welcoming attitude and great customer service made this a smooth process. Thank you again!
2/18/2025
Betty P. VERIFIED CUSTOMER
Justin was fabulous to work with. I really appreciated him. He definitely went the extra mile - even delivering the part to my house so Earl could do the work. Justin and Earl provided the BEST SERVICE I have ever received from BMW. I do want you to know that my experience with Urgently was horrible. I was on the shoulder of the Interstate, on a curve for over 2 hours. At the last minute because it was dark, they reached out to 2 other tow companies, but that was after reaching the 2 hour mark and me complaining because I felt very unsafe. The way the car was, I could not exit it if I needed to. Also, the young man - tow truck - told me, after I was questioning him that they had informed him that I was in a parking lot and he did not know I was on the side of the freeway until he called me to let me know he was 15 minutes out. Very unsatisfied with Urgently.
2/17/2025
Jeannette K. VERIFIED CUSTOMER
She is always so great, attentive and helpful!! Thank you
2/17/2025
Esperanza R. VERIFIED CUSTOMER
Thank you for the great service
2/17/2025
Sherry G. VERIFIED CUSTOMER
Troy was exceptional! Personable as well as professional. Took care of all my needs.
2/16/2025
Ray B. VERIFIED CUSTOMER
Taylor was the best experience I have had with a service advisor.
I recently purchased my first BMW, and I was unclear on one of the options I wanted, could not find and figured I would just add it later on. (Trailer hitch).
I did a ton of research, got a bunch of conflicting advice and insight, even from other BMW dealers here in town and Taylor took the time to answer what he could, but then do the research of the points I was inquiring about that he was unsure of and then followup with me.
The quoted price was more than anywhere else but I actually trusted what Taylor was telling me so I chose Arrowhead BMW to install it.