Taylor was excellent! He saved me so much time talking the warranty company into letting bmw do my repairs rather than me having to drive 45 minutes to a shop. Thank you Taylor! -George
2/1/2025
Melissa R. VERIFIED CUSTOMER
Shawn went above and beyond with the customer service. He always kept me informed with the status of my vehicle. He took extra steps to assist with helping on getting warranty corrected on my vehicle. I also appreciated Dawn Abraham for listening to my issue with my warranty and for her taking to steps to help correct my warranty,
2/1/2025
Jack F. VERIFIED CUSTOMER
Great service
2/1/2025
Desone B. VERIFIED CUSTOMER
Great guy! Very nice to interact with him.
1/31/2025
Tanner H. VERIFIED CUSTOMER
Carmella is ALWAYS so professional and on top of everything. She is the only person in service that we specifically talk to and she is a big reason why we will continue to be an Arrowhead BMW vehicle owner.
1/31/2025
Robert P. VERIFIED CUSTOMER
Shane went the extra mile and is terrific!
1/31/2025
Breanne N. VERIFIED CUSTOMER
Shawn was great. He was a great problem solver and extra things were able to get accomplished while my car was there. He handled scheduling delays with ease and I made my flight to FL just in time! Thank you.
1/31/2025
Tony T. VERIFIED CUSTOMER
Matt was great to work with and answered all my questions thoroughly.
1/31/2025
William B. VERIFIED CUSTOMER
The only issue I had for your future reference was that a girl called me a month ago to schedule my 1200 mile service due on my 2025 M3. She scheduled me for January 30th and put me in for a loaner car as well. I received no communication from anyone confirming/reminders about the appointment. I called the morning of to ensure I indeed had a scheduled appointment only to find out what I suspected; no appointment in the system and no loaner vehicle scheduled. I live over an hour away and this was very disappointing. I will give the service department 1 more shot before I take my vehicle elsewhere and that’s only because Steve still go my vehicle in and serviced.
1/31/2025
Michelle C. VERIFIED CUSTOMER
Great service and Michael was fantastic!
1/31/2025
Robert D. VERIFIED CUSTOMER
Na
1/31/2025
Schuyler B. VERIFIED CUSTOMER
Steve was great and very helpful!
1/31/2025
Ian B. VERIFIED CUSTOMER
Thanks for making such a quick and painless house call
1/31/2025
Stephanie D. VERIFIED CUSTOMER
I really appreciate how helpful Alan is. Definitely went above and beyond for us.
1/31/2025
Christine L. VERIFIED CUSTOMER
Collin was very professional and easy to work with. Always keeping us in the loop! Thank you
1/31/2025
Maria B. VERIFIED CUSTOMER
I’ve had a frustrating journey with my 540i, requiring multiple visits to address the same mechanical issue. However, I truly appreciate the effort and professionalism from Mike throughout this process. He has been incredibly helpful in keeping me informed and genuinely concerned with finding a resolution. Despite the ongoing challenges, the dealership has provided excellent customer service, from offering a loaner car to sending video updates from the mechanic. These thoughtful touches make a difference, and I’m grateful for the support. Thank you!
1/31/2025
Ciara W. VERIFIED CUSTOMER
Troy was kind and welcoming. He made me feel comfortable and appreciated my service today. He is a model employee! Thank you, Troy!
1/31/2025
Andrew S. VERIFIED CUSTOMER
Steve took great care of me and my car.
1/31/2025
Robert H. VERIFIED CUSTOMER
Shawn was really good nice guy great service took care of me and my vehicle I recommend him highly
1/31/2025
Terrence W. VERIFIED CUSTOMER
Troy, was outstanding. He made me feel very secure about my vehicle. He answered all of my concerns about my next repair.
Thanks