Shawn was very professional and very pleasant to work with.
1/26/2025
David M. VERIFIED CUSTOMER
Carmella was very professional and did a great job.
1/26/2025
Avery V. VERIFIED CUSTOMER
Great experience
1/26/2025
Rick C. VERIFIED CUSTOMER
Joe is the best service advisor ever. Great communication took excellent care of
1/26/2025
William T. VERIFIED CUSTOMER
Matt was very helpful and gave me great advice.
1/26/2025
Joseph J. VERIFIED CUSTOMER
Thanks Shane!
1/26/2025
Jose M. VERIFIED CUSTOMER
The technician did a great job, and I appreciated the detailed inspection video and explanation. However, my experience was negatively impacted by the excessive wait time. I had an 11 a.m. appointment to check my brakes but ended up waiting over 4.5 hours for an inspection. During that time, there was minimal communication, and I noticed others being serviced more quickly. I had to ask multiple times for updates. While the inspection showed no issues, the long wait time and lack of communication made the process frustrating and inefficient.
1/26/2025
Maria G. VERIFIED CUSTOMER
I absolutely love Caddilackass! He's the best!
1/26/2025
Scott V. VERIFIED CUSTOMER
Joe Lazar was very professional with me in all aspects of the repairs required to ensure the extended life of my vehicle. I will be sure to use Arrowhead BMW when future repairs or service are necessary.
1/26/2025
Paula B. VERIFIED CUSTOMER
Don’t appreciate being charged a surcharge because i paid by credit card. Your markup on service should have enough profit in it. It seems petty for a large company to stick on an extra fee if you pay by credit card.
1/26/2025
Shannea P. VERIFIED CUSTOMER
Joe is great at supporting us customers.
1/26/2025
Lam'S International. VERIFIED CUSTOMER
Amazing customer service with exceptional first class service
1/26/2025
Melissa D. VERIFIED CUSTOMER
Michael Abreu provides excellent service every time I bring our BMWs in for service. He goes above and beyond with his communication of what is needed and recommended. His attention to detail is greatly appreciated.
1/26/2025
Terisha G. VERIFIED CUSTOMER
Excellent service as always with Jef!
1/26/2025
Drew M. VERIFIED CUSTOMER
Appreciate both Taylor and Nick for their top notch customer service!!
1/25/2025
Kulvinder S. VERIFIED CUSTOMER
Shawn was very helpful and respectful when it came to my issue and handling it, I’ve never had a smoother experience in getting my car work done thank you for the help I appreciate it a lot.
1/25/2025
Michael P. VERIFIED CUSTOMER
Joe was persistent and knowledgeable, and was able to get a very elusive problem solved. Thanks Joe!