I am appalled at Shaw’s and Areowhead BMW for not taking responsibility for breaking the windshield on my vehicle and not taking responsibility. When I brought the vehicle the windshield was intact. He tried to hide it and did not inform me that the window is broken but let me drive the vehicle away. This was totally shocking since I been coming therefor the last 5 years.
1/25/2025
Scott C. VERIFIED CUSTOMER
Great service!
1/25/2025
Daniel G. VERIFIED CUSTOMER
Your team damaged my car and didn’t tell me I had to bring it back for you too fix. I have posted in all my social media has a 26 year veteran that your place is dishonest and untrustworthy.
1/25/2025
Frank V. VERIFIED CUSTOMER
She was excellent,knowledgeable and listened.
1/25/2025
Kevin A. VERIFIED CUSTOMER
Original quote for air suspension rear back quoted was not correct. You called me a few hours after quoting it and said you made a mistake and it was $650 more. I kind of feel like that was a bit switch. I will not be coming back to arrowhead BMW for any service other than the free oil changes that I’ve paid for for three years. Good luck.
1/25/2025
Juri T. VERIFIED CUSTOMER
Jef is very helpful
1/25/2025
Beck M. VERIFIED CUSTOMER
Excellent service
1/25/2025
Jim W. VERIFIED CUSTOMER
Colin Ware is awesome! I completely trust him to fix what’s needed and yet save me from unnecessary spending. He’s the reason I’m considering buying another BMW!
1/25/2025
Harold G. VERIFIED CUSTOMER
Carmella is very thoughtful and kind. I love such awesome people. The you Arrowhead BMW
1/24/2025
Wanda C. VERIFIED CUSTOMER
Thank you Jef for great service!
1/24/2025
David W. VERIFIED CUSTOMER
Excellent communication! Thanks for your help.
1/24/2025
Michelle C. VERIFIED CUSTOMER
As always, great service!
1/24/2025
Steve K. VERIFIED CUSTOMER
I have never received service as good as what Matthew provided. He really went above and beyond to get my car serviced, even calling the BMW in Tucson multiple times (they never answered the phone) about a possible warranty.
1/24/2025
Norm E. VERIFIED CUSTOMER
Joe is the model of professionalism. He is knowledgeable and communicative.
1/24/2025
Nick P. VERIFIED CUSTOMER
Thank you Carmella for the great service.
1/24/2025
Dennis M. VERIFIED CUSTOMER
Joe was first class. Great guy. Thank you
1/24/2025
Rick B. VERIFIED CUSTOMER
Joe was extremely helpful and very professional. Great service!! Thank you, Joe!
1/24/2025
John M. VERIFIED CUSTOMER
Jef is always very professional and courteous. He makes sure I understand everything that my vehicle needs.
1/24/2025
Anthony S. VERIFIED CUSTOMER
Mike was very patient with getting to a place that we were very satisfied with our repair and the dnd experience. Mike is a true professional and look forward to continuing to work with him.