My advisor was awesome! Very helpful, straight to the point, no hassle, and smooth transaction.
1/23/2025
Roger T. VERIFIED CUSTOMER
Shane did his job I have no problem with him. The 3% surcharge for using a credit card is ridiculous. You are charging a premium price for servicing a premium car and that fee should not be borne by the customer. I question whether you are actually paying 3% and if not then you are actually increasing the customer's cost. If you continue to charge this fee my wife and I will be looking elsewhere for service.
Roger T
1/22/2025
Kathleen S. VERIFIED CUSTOMER
Carmella took good care with me and my vehicle. Not her fault but not sure why it took so long for diagnosis.
1/22/2025
Thomas M. VERIFIED CUSTOMER
Excellent
1/22/2025
Elaine K. VERIFIED CUSTOMER
Joseph represents BMW well, giving this new customer a feeling of being part of a large, caring family.
1/22/2025
David Z. VERIFIED CUSTOMER
Steve was courteous, professional and seemed genuinely happy to have me as a client. Thank you for your Excellence!!
1/22/2025
Don V. VERIFIED CUSTOMER
Mike Abreu is the best service writer I have dealt with in years, we’ll be back !
1/22/2025
Josh M. VERIFIED CUSTOMER
Very satisfied
1/22/2025
Elizabeth G. VERIFIED CUSTOMER
Thank you.
Logan is a caring person he deserves a raise or new position within BMW .
1/22/2025
Thomas L. VERIFIED CUSTOMER
Troy is a keeper!
1/22/2025
Daniel G. VERIFIED CUSTOMER
Got home and my charging port fell off. Also the suggested repairs that I did not do were quoted a lot less than you wanted. Your mechanic did not accurately diagnoses my issue and I spent 2500$ not to fix the problem and was ask for an additional 12k
1/22/2025
Debra C. VERIFIED CUSTOMER
Collin was very helpful and made sure everything was perfect . Cade is the BEST! He is wh I bring my car to Arrowhead BMW , I trust him completely with my car .Your team was great Thank you
1/22/2025
Philip W. VERIFIED CUSTOMER
Professional and personally engaging
1/22/2025
Eric S. VERIFIED CUSTOMER
Mike always does a great job and takes care of us. Thank you.
1/22/2025
Laura C. VERIFIED CUSTOMER
Steve is awesome!
1/21/2025
Steve H. VERIFIED CUSTOMER
Al was great! Knowledgeable, courteous, and did not try to upsell me in services I did not need. I also like when service managers worked in the shop and know what they are talking about, like Al. I will come back to Arrowhead BWW because of him.
1/21/2025
John D. VERIFIED CUSTOMER
Matthew Derrick did a great job telling me about everything and assisting me during my service.
1/21/2025
Beverly K. VERIFIED CUSTOMER
Steve is thoughtful and through most importantly trustworthy and honest knowledgeable person grateful
1/21/2025
Pamela F. VERIFIED CUSTOMER
Thank you Troy for your assistance and professionalism
You updated us on the process when it became available
Thank you Arrowhead BMW !!